Receptionist

Role Overview The purpose of the Receptionist is to operate a multi-line telephone system, answering incoming calls and directing callers to appropriate personnel. This role will ensure that the telephone system is operating efficiently at all times. The position requires working onsite Monday – Friday. There are no supervisory responsibilities. Responsibilities Greets and assists visitors to ICW Group offices and provides exceptional customer service. Receives, screens, and directs visitors in a professional and courteous manner, notifying appropriate personnel to ensure timely connection and friendly service. Receives and routes incoming calls and takes messages when necessary. Reports problems related to the telephone system to the Manager for further action. Retrieves and forwards messages received in the after-hours mailbox to the appropriate employee or department contact. Coordinates receipt of subpoenas and/or summons. Regularly reviews Emergency Procedures manual and Unwelcome Visitor procedures to ensure familiarity with processes. Handles opening and closing procedures. Performs overhead paging when requested. Books/schedules conference rooms. Provides directions to our building when requested. Performs various tasks assigned by other departments as needed. May create, maintain, and update various information databases or other technology tools. Responds to general inquiries concerning department and ICW activities in accordance with established policies and procedures. Qualifications High School Diploma or GED required. Associate’s degree a plus. Minimum 2 years of related experience in an office or customer service setting required. Bilingual (Spanish) a plus. No specific certificates or licenses required. Knowledge & Skills Working knowledge of Microsoft Office (Word, Excel, etc.) and familiarity with standard office machines. Excellent customer service skills. General functional knowledge related to ICW departments may be required. Ability to speak effectively before groups of customers or employees of the organization. Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving customers and service-type issues. Physical Requirements Office environment – no specific or unusual physical or environmental demands; employees are regularly required to sit, walk, stand, talk, and hear. Work Environment This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment. The noise level in the work environment is usually moderate. Compensation The current range for this position is $17.05—$26.89. This range is exclusive of fringe benefits and potential bonuses. The final base salary will be determined by factors unique to each candidate, including experience, education, and location. This position does not offer employment sponsorship. Benefits Competitive benefits package, including generous medical, dental, and vision plans. 401(k) retirement plan with company match. Bonus potential. Paid time off. Paid holidays throughout the calendar year. EEO Statement ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law. #J-18808-Ljbffr