Receptionist

Receptionist

Williams Lea by RRD is a global business support services company with a strong legacyover 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the worldespecially within legal, financial, and professional services industries.

We're a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it's supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we're the behind-the-scenes team making everything run smoothly.

Job Description

Position Summary The Receptionist serves as the front-of-house specialist responsible for creating a professional and welcoming experience for employees, clients, and visitors. Through expert management of reception operations, including phone, digital, and in-person interactions, this role delivers white glove service while ensuring efficient, high-quality support within a corporate financial services environment.

Key Responsibilities

• Maintain front desk coverage as the primary reception specialist and first point of contact for employees, clients, and visitors.
• Manage visitor check-in, badge issuance, access procedures, inquiries, and special requests via phone, email, and in-person interactions, delivering proactive and personalized service.
• Coordinate conference suite reservations and meeting logistics, ensuring reception and meeting spaces remain client-ready at all times.
• Create positive first and lasting impressions through exceptional customer service, professionalism, and attention to detail.

• Prioritize daily reception activities, manage competing requests, and provide administrative support for operational needs and special projects.
• Troubleshoot routine workplace or equipment issues, escalating as appropriate, while adhering to company and client policies and using resources responsibly.

• Partner with onsite teams, clients, and vendors to deliver seamless service, effectively communicate and escalate issues as needed, and foster a collaborative, team-oriented environment.
• Demonstrate professionalism, cultural awareness, and a solutions-focused approach while handling confidential information, visitor records, and access-related data with the highest levels of discretion, security, and compliance.
• Continuously enhance the reception experience by creating a welcoming and positive first impression for employees, clients, and visitors.

Qualifications

• High school diploma or equivalent required.
• 1+ years of reception, office administration, or hospitality experience within a corporate environment; financial services experience preferred.
• Strong customer service, communication, and interpersonal skills, with a professional demeanor and hospitality-first mindset.
• Highly organized and detail-oriented, with the ability to manage multiple priorities while maintaining professionalism and composure.
• Proficient in Microsoft Office and workplace technology tools.
• Ability to work independently and collaboratively with diverse stakeholders.

Additional Information

The salary range for this role at the noted RRD location is $20.53 - $28.70 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.