Truck Service Advisor

If you have a fun, outgoing and energetic personality, and like meeting new and interesting people, we would love for you to join our team of extraordinary customer service representatives. Listen to Dillon’s testimonial for a better idea of what it’s like to be a part of the Coffee Cup team! Location: Steele, ND Job Id: 357 # of Openings: 1 JOIN OUR TEAM AT COFFEE CUP TRAVEL PLAZAS TA EXPRESS! At Coffee Cup Travel Plazas, our team is our most important guest! This isn’t just a job—it’s an opportunity to grow, have fun, and be part of a team that values hard work, community, teamwork, efficiency, and autonomy. We create a positive, focused workplace where both our team and guests thrive! Why Join Us? We offer a variety of benefits designed to support you, whether you're just starting out or building a long-term career. All team members enjoy: Weekly pay 401(k) with company match Paid Time Off Premium pay for overnight shifts Opportunities for wage increases (after certifications & annual merit review) Scholarship opportunities for recent grads and children of team members (select locations) Employee Assistance Program (EAP) Coffee Cup Wellness Program Team recognition rewards Free birthday meal Years of Service gifts & bonuses Free coffee & fountain drinks while on shift Corporate Coaching for personal & professional growth Company-sponsored health plan Health Savings Account (HSA) Flexible Spending Accounts (medical & childcare) Short-Term Disability coverage Be part of a team that values you . Apply today and start your journey with Coffee Cup Travel Plazas TA Express! Truck Service Advisor (TSA) A TA Truck Center Service Advisor managers customer interactions, which involves writing work orders, explaining repairs and costs, and coordinating service for trucks. Key responsibilities include handling over-the-counter transactions, suggesting additional services to generate revenue, and ensuring a positive customer experience. The role requires strong customer service and computer skills and an understanding of the trucking industry. Core responsibilities Customer Service: Serve as the primary point of contact between customers and service technicians, explaining inspection results, repair recommendations, and costs. Work Order Management: Write, detail, and process work orders, including securing purchase orders, preparing quotes, and accurately recording the customer's concerns. Sales and Upselling: Use strong suggestive selling skills to identify and offer additional services to customers. Transaction Handling: Handle over-the-counter (OTC) transactions and understand various payment types. Coordination: Source parts from outside vendors and coordinate their delivery for repairs. Administrative Tasks: Prepare end-of-shift reports and ensure the cleanliness of service counters and the showroom. Skills and qualifications Strong knowledge of products and services offered. Excellent customer service and communication skills. Proficiency with computers. Understand and carry out oral and written directions. Maintain cooperative working relationships. Demonstrate sensitivity to, and respect for, a diverse population. Work environment Ability to work in a fast-paced environment. Strong integrity and the ability to work both independently and with a team. Understanding of the trucking industry is beneficial. Physical Demands: May involve standing, walking, kneeling, and occasionally lifting up to 50 pounds. Sensory: May be exposed to noise, fumes, dirt, and dust. Setting: Typically works indoors at a service counter but may be exposed to outdoor elements. The duties of this position may change from time to time. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. At Coffee Cup, we’ve got perks for everyone—full-timeandpart-timeTeam Members. From medical coverage and parental benefits (yes, even help with childcare!) to pet insurance and beyond, our benefits are designed to fit every lifestyle. Because when you’re taken care of, everything’s better. We’ve got all the basics covered! Full-time Coffee CupTeam Memberscan choosewhich option works best for themfrom medical, dental, and vision plans, with 100% covered preventive care to keep you and your family healthy and happy. Short Term Disability Our 401(k) plan makes saving for retirement a breeze—andit’stax free! Even better? When you pitch in, Coffee Cup pitches in too with a company match. That’s right… free money for your future! Life Insurance Basic life insurance is company provided for all full-time and part-time associates at no cost to the associate. We also offer supplemental coverage like term life, disability, accident, and hospital indemnity insurance to help you plan ahead or handle the unexpected like a pro. Flexible Spending & Dependent Care Accounts Associates can pay for non-reimbursed healthcare and eligible daycare expenses on a pre-tax basis through our through our medical and dependent care FSA offerings. Paid Time Off From day one, Coffee CupTeam Membersstart earning paid time off! The more hours you work and the longer you stay with us, the more vacation time you’ll rack up—because you’ve earned it and we want you to take time to do the things that are important to you. Employee Assistance Programs Coffee Cup offers company-paid EAP services to associates including six face-to-face appointments for counseling or therapy, legal and financial resources, work/life resources including parenting, and free consultations with professionals. Coffee Cup is also partnered with Corporate Chaplains of America who are embedded in our stores weekly to meet you where you’re at! #J-18808-Ljbffr