PC Support Technician

Job Title

The City of Rochester is committed to a community where all members feel a sense of belonging. We commit to recognizing the diversity of our community members, listening to all voices and providing equitable services to create an inclusive place to live, play and work. We believe equity should be at the center of all our work. We strive to represent our community in our teammates, as we know that diverse and inclusive teams are more innovative, and have an empowering impact on the work, progress and culture of our community. It takes us all working together. Work Schedule: This role is regularly scheduled to work Monday through Friday 8:00am to 5:00pm to support general operations at the City of Rochester. This position is part of a regular weekend rotation. This position requires 100% in-person work. This position is eligible for benefits offered by the City of Rochester. To have your application considered for the first round of interviews, please apply by Monday, July 13, 2026 at 11:59 PM CST. Applications will be accepted until the position is filled. The City of Rochester will not sponsor or transfer visas for this position including F1 OPT STEM.

Duties and Responsibilities

Install and maintain personal computer systems and related equipment and application and operating system software:

• Maintain, configure, install, troubleshoot, and upgrade personal computer hardware and related equipment.
• Install software such as client applications, operating systems, etc.
• Replace when necessary, operating system and personal computer and related equipment.

Serve as troubleshooter for personal computer hardware and software problems:

• Investigate and resolve problems with hardware and related equipment including printers, scanners and/or software.
• Provide high quality customer service assistance and provide expert and creative solutions to problems.
• Follow up on problems and ensure that they are resolved in a timely manner to customer satisfaction.
• Create and maintain procedural documentation and assist in end-user provided training.

Maintain inventory of computer hardware and software.

Minimum Qualifications

Education An Associate's degree from an accredited computer science, computer technology, computer networking, computer/management information systems program or closely related field AND Three (3) years of experience with Information Technology tasks such as installing and maintaining hardware and software and providing technical support for operating systems and various software applications such as Microsoft Office. OR An equivalent combination of education to successfully perform the essential duties of the job may be substituted for the required amount of experience. Licenses and/or Certifications Valid driver's license Desirable Qualifications Experience with help desk and software deployment solutions (Kace – KBOX). Position Competencies Decision Quality: Making good and timely decisions that keep the organization moving forward Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Ensures Accountability: Holding self and others accountable to meet commitments Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures a learning opportunity Demonstrates Self-awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses Values Differences: Recognizing the value that different perspectives and cultures bring to an organization

Additional Information

Physical and Environmental Criteria In compliance with the Americans with Disabilities Act, the following represents the physical and environmental demands for this position. The employee must be able to perform the essential functions with or without accommodation. In consideration of the overall amount of physical effort required to perform this position, the work is best described as Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. Physical demands that may be required continuously (2/3 or more of the time), frequently (1/3 to 2/3 of the time), and occasionally (up to 1/3 of the time) are noted below: Continuous demands: Standing, sitting; walking; lifting; carrying, pushing/pulling, reaching, handling, fine dexterity. Frequent demands: Kneeling, bending. Occasional demands: Crouching, crawling, twisting, climbing. Sensory requirements necessary in the performance of the essential functions of this position include: sight, hearing, and touch. Environmental conditions that may exist in the performance of the essential functions of this job include: NONE (not substantially exposed to environmental conditions).