DONATION WAREHOUSE ASSOCIATE

Job Description

Job Description

As a Donation Warehouse Associate, you will be the first point of contact for donors and customers, ensuring a positive experience through excellent customer service. You will assist with the unloading and categorization of donations, maintain clean and organized work areas, and keep accurate records of donations, all while ensuring safety and security practices are followed.

Perks & Benefits:

Your journey with us ensures your work brings purpose as it directly impacts our mission services & the communities we serve. We welcome you as you are. To that end, we believe Goodwill’s strength lies in the diversity of those we employ, educate, and serve.

• Competitive weekly pay
• Comprehensive benefits including health, dental, and retirement plans
• Generous paid time off (PTO) and holidays
• Associate shopping discount
• Celebratory activities
• Career advancement opportunities
• Free training and development programs

Your Typical Day:

Customer Service Excellence :

• Ensure 100% donor and customer satisfaction.
• Greet donors promptly, courteously, and with a friendly demeanor.
• Assist donors in unloading donations and offer tax receipts.
• Maintain accurate daily donation counts.

Donation Processing :

• Break down donations into appropriate categories.
• Process hard goods as a priority.
• Ensure all donations are processed within 24 hours.

Facility Maintenance and Cleanliness :

• Keep the drive-through and work area clean, neat, and organized.
• Transport trash to the compactor or dumpster and operate the compactor as needed.
• Maintain a safe and secure work environment by adhering to safety policies and reporting hazards or injuries.

Team Support and Additional Duties :

• Provide excellent customer service to all customers.
• Work with store management to meet store goals and deadlines.
• Participate in activities outside of the store, as needed.
• Attend training sessions as assigned.

Mission-Driven Focus :

• Contribute to the retail and organizational mission by completing tasks and supporting overall goals.

What you’ll need:

• High School diploma or GED, or equivalent job-related experience.
• Strong interpersonal communication skills.
• Ability to quickly assess donated goods and determine appropriate routing.
• Functional reading and writing skills.
• Good eyesight and color vision.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as required.
• Ability to lift and carry 40-60 pounds.
• Ability to push or pull up to 100 pounds.
• Frequent standing, bending, kneeling, reaching, stooping, squatting, and pushing.
• Work performed both indoors and outdoors, with exposure to various weather conditions.
• Exposure to dust and moderate levels of physical exertion.
• Ability to adapt to a fast-paced work environment with occasional short deadlines.

Join us in our commitment to sustainability and making a positive contribution to our community. Our values guide everything that we do.

About Us:

Goodwill is an EEO employer and is committed to serving members of the military, Veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Our goal is to help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. Goodwill provides access and opportunities to those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request an accommodation if you are unable or limited in your ability to use or access our online application system as a result of your disability. Applicants with disabilities may contact Goodwill’s Human Resources Department at View phone number on ziprecruiter.com for assistance in accessing the on-line application system. Please be sure to include your name, preferred method of contact, and details on your requested accommodation. Goodwill will make every effort to respond to your request promptly.