Program Manager

The application window is expected to close on: 07/06/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Meet the Team The Commerce Product Management team is at the heart of Cisco’s digital transformation, operating at the intersection of business, technology, and user experience to drive sustainable, global growth. As a Program Manager, you will serve as the driving force behind the execution of complex, cross-functional programs, bridging the gap between strategic product vision and operational reality. We are a fast-paced, collaborative group of innovators dedicated to building a world-class commerce ecosystem, where we prioritize technical rigor, creative problem-solving, and a relentless customer-first mindset to ensure our initiatives are delivered with precision and alignment with Cisco’s broader business goals. Your Impact In this role, you will act as the central architect for program success, guiding cross-functional initiatives from initial strategy to final implementation. You will lead the charge in defining program scopes and success metrics, translating high-level product visions into actionable project plans that optimize resources and mitigate risks. By fostering deep collaboration between engineering, product, and business teams, you will ensure that every deliverable is aligned with our core business priorities. Beyond execution, you will champion operational excellence by analyzing business processes to identify innovation opportunities, automating tasks, and driving continuous improvement in our methodologies. Your ability to communicate status and risks effectively to leadership, while navigating complex dependencies, will be instrumental in delivering value and ensuring our commerce platform remains a catalyst for Cisco’s growth. Minimum Qualifications 8-10+ years of professional experience in program management, project management, or a related operational role within a technical or complex business environment; Bachelor's degree in Business, Engineering, Computer Science, or a related field. Demonstrated proficiency in project management tools (e.g., Jira, Rally, Asana, or similar) and data analysis tools (e.g., Excel, Tableau, or PowerBI) to track metrics and report status. Proven track record of leading large-scale, cross-functional programs in a global, matrixed organization (specifically within B2B SaaS, commerce, or digital storefront ecosystems). Proven experience in program management, preferably in technical or complex business environments with a strong understanding of business processes and stakeholder management. Experience with API-led architectures, modern software development lifecycles (SDLC), and business process automation Preferred Qualifications Master's degree (MBA or MS) or equivalent practical experience in program management, product strategy, or business operations. PMP (Project Management Professional), PgMP (Program Management Professional), or CSM/SAFe (Certified Scrum Master/Scaled Agile Framework) certifications. Excellent leadership, communication, and interpersonal skills. Proven ability to manage multiple priorities in a fast-paced environment. Ability to build trusted relationships with teams and stakeholders. Familiarity with Agile methodologies and product lifecycle management. Ability to balance program execution with strategic product insights. Experience with project management methodologies and tools. Analytical mindset with the ability to interpret data and business needs. Experience in supporting change management, testing, validation, and implementation activities. Experience in participating in market research and data analysis to inform program decisions. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $132,300.00 to $174,000.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $132,300.00 - $200,100.00 Non-Metro New York state & Washington state: $117,300.00 - $219,300.00 For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. #J-18808-Ljbffr