Sr. Pharmacy Technician - Data Support

AnewHealth is one of the nation’s leading pharmacy care management companies, specializing in caring for people with complex, chronic needs. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide comprehensive pharmacy services, full‑service pharmacy benefit management, and specialized support for the Program of All‑Inclusive Care for the Elderly. Responsibilities Act as a subject matter expert in assigned tasks and/or functions. Provide an exceptional customer service experience in a phone‑based environment. Enter a high volume of data; process prescription information with speed and accuracy. Utilize sound drug knowledge to receive prescription authorizations, clarifications, or transfers. Perform claim adjudication and auditing duties such as prior authorizations, billing, and eligibility checks. Make outbound calls to patients and resolve patient care issues. Serve as a liaison between clinical pharmacists and other medical professionals on patients’ behalf. Partner with technicians and pharmacists to onboard new patients to ExactCare. Maintain patient records with strong attention to detail and confidentiality. Retrieve prescription information and verify through doctor calls. Place welcome calls to newly onboarded patients and establish a point of contact. Place outbound calls to create, maintain, or update medication profiles. Serve as backup support during high patient call volume periods. Assistance with patient questions over the phone in a high‑volume, fast‑paced environment. Represent AnewHealth’s core values in all communications and interactions. Other duties as assigned. Qualifications Education: High school diploma or GED; certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate. Maintain pharmacy technician registration with State Board of Pharmacy. Experience: 18+ years of age; at least 2+ years of prior experience in a pharmacy setting. Skills & Abilities: Comfortable working in a phone‑based environment; ability to work independently and self‑motivated. Utilize computer equipment and multiple software programs to receive medication authorizations, clarifications, and transfers. Exceptional customer service skills; servicing doctors, pharmacists, and patients over the phone. Thorough drug knowledge, pharmacy billing knowledge, and knowledge of appropriate prescription processes. Strong prioritization, organization, confidentiality, and critical thinking. Ability to document details in compliance with state and federal regulations. Schedule Full‑time (average 40 hours per week). Availability outside normal business hours on an ad‑hoc basis may be required. Benefits Comprehensive benefits including medical, dental, vision, flexible spending plans, company‑paid life insurance, short‑term disability, voluntary benefits, 401(k) and paid time off. Benefits effective 1st of the month following date of hire. EEO Statement AnewHealth is an equal employment opportunity employer that celebrates diversity and provides a drug‑free work environment. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status. All applicants are encouraged to self‑identify their protected class status when applying. #J-18808-Ljbffr ExactCare Pharmacy