Loan Support Consultant - Special Servicing - Midland

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Consultant – Special Servicing within PNC’s Midland organization, you will be based within the PNC Midland footprint. Job ID

R225584

Job Profile As a Loan Support Consultant within Special Servicing, you serve as the primary liaison for coordinating requests from external parties regarding defaulted loans. Your responsibilities include reviewing and processing complex Commercial Real Estate (CRE) servicing requests—such as payments, disbursements, and other related activities—while ensuring full compliance with regulatory requirements. You play a critical role in mitigating risk, resolving payment discrepancies, and addressing various loan servicing inquiries. Additionally, you maintain accurate loan records, execute loan maintenance transactions, and contribute to the preparation of management reports. Your role also involves supporting special projects focused on process improvement and enhancing departmental efficiency. Responsibilities Applies advanced specialty product knowledge to day‑to‑day servicing of a portfolio of commercial real‑estate loans with high complexity or elevated borrower relationships, including increased communication and autonomy. Supports day‑to‑day servicing of a portfolio of commercial real‑estate loans, ensuring compliance with loan documents, accurate processing of transactions and timely reporting to stakeholders. These loans include CMBS, balance‑sheet and agency loans. Analyzes and interprets complex loan agreements to accurately apply loan terms in servicing activities. All servicing activities must be carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations. Resolves non‑compliant issues through written and verbal communication with internal and external parties. May review and process loan payments, escrows and reserve‑account disbursements. May assist in the preparation of periodic reporting including investor, internal and regulatory reports. May perform covenant compliance testing. Maintains accurate and up‑to‑date loan servicing records in the servicing system. May support onboarding of new loans and the transition of paid‑off or transferred loans. May support tax and insurance administration. May perform collection activities on delinquent accounts. May have funds disbursement authority. Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts. May serve as a subject matter expert, an initial point of escalation, and/or provide specialty product training. May perform one or more work processes. Preferred Qualifications BS in Business, Finance, Real Estate, or a related field and/or equivalent experience. 2+ years of related commercial loan servicing experience preferred. Strong interpersonal skills and collaboration skills with a focus on customer service. Ability to efficiently utilize commercial loan processing systems. Ability to multi‑task and work independently in a fast‑paced work environment. Experience with PNC Commercial Real Estate Loan Processing Systems. Education Bachelor's degree. Certifications and Licenses No required certifications or licenses. Visa Sponsorship PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Benefits PNC offers a comprehensive range of benefits including medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back‑up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. Paid time off includes maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year (unless otherwise required by law); 15 to 25 vacation days each year (depending on career level); and additional days based on years of service. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr PNC