Veterinary Client Service Representative

Job Description

Job Description

Experienced Veterinary Client Service Representative (CSR)

Animal Hospital of Los Lunas | Los Lunas, NM

Pay: $17-$20.00 per hour, depending on experience
Job Type: Full-time
Schedule: Monday–Friday, 7:45 AM–5:30 PM; rotating Saturdays, 8:00 AM–12:00 PM

About Us

Animal Hospital of Los Lunas is a privately owned small-animal veterinary practice serving Los Lunas and the surrounding communities. We provide quality medical care, preventive services, dentistry, diagnostics, and surgery for dogs,cats and small farm animals. 

We believe in combining excellent veterinary medicine with compassionate client service, clear communication, and a welcoming atmosphere. We are looking for an experienced Veterinary Client Service Representative who understands the importance of the client experience and can help keep our front office running smoothly.

Position Overview

We are seeking an experienced veterinary CSR who is confident communicating with pet owners, comfortable in a fast-paced veterinary environment, and capable of managing multiple responsibilities while maintaining a professional, caring approach.

The ideal candidate understands veterinary terminology, appointment scheduling, medical records, estimates, payment processing, and the importance of helping clients understand their pets’ care and treatment recommendations.

We need someone who can work independently, use good judgment, anticipate needs, and contribute positively to the entire hospital team.

Responsibilities

• Welcome clients and patients, providing friendly, professional service.

• Answer phones, schedule appointments, respond to client inquiries, and manage messages.

• Check patients in and out and maintain accurate client and patient records.

• Communicate with doctors and veterinary technicians regarding appointments, patient needs, and follow-up care.

• Prepare and review estimates with clients and help explain treatment recommendations and available payment options.

• Process payments, invoices, prescription requests, and medical record requests accurately.

• Follow up on pending estimates, diagnostic results, referrals, and patient care recommendations as directed.

• Maintain organized front-office workflows and assist with daily hospital operations.

• Handle difficult or emotional client conversations with patience, professionalism, and sound judgment.

• Protect client confidentiality and follow hospital policies and procedures.

Qualifications

Required:

• Previous experience as a veterinary receptionist, veterinary CSR, or in a similar veterinary hospital position.

• Familiarity with veterinary terminology and common small-animal services.

• Strong verbal and written communication skills.

• Excellent organization, attention to detail, and time-management skills.

• Ability to multitask and remain calm in a busy environment.

• Comfortable discussing estimates, invoices, and payment options with clients.

• Dependable, professional, and able to work effectively with doctors, technicians, and fellow CSRs.

Preferred:

• Experience with veterinary practice management software.

• Experience with appointment scheduling, medical records, prescription requests, and client follow-up.

• Familiarity with third-party payment options, including Pet Insurance, CareCredit or Cherry.

What We Offer

• Competitive pay based on experience.

• Health, dental, and vision insurance for eligible employees.

• Paid time off and paid holidays.

• 401(k) retirement plan with employer contributions, subject to plan eligibility.

• Employee pet-care discounts.

• Continuing education opportunities.

• A privately owned practice with a community-focused approach.

• A team that values quality medicine, client education, and respectful communication.

Who We Are Looking For

We are looking for someone who takes pride in doing the job well, is dependable , communicates clearly, follows through on responsibilities, and understands that the front desk is an essential part of patient care.

The right person is comfortable balancing the needs of clients, patients, and medical staff without losing sight of the details. We value initiative, accountability, a positive attitude, and the ability to work as part of a team.

If you have veterinary CSR experience and are looking for an opportunity to contribute to a community-based veterinary practice, we would love to hear from you.

To apply, please submit your resume through Indeed.

Animal Hospital of Los Lunas
Los Lunas, New Mexico
View phone number on us.fitly.work