Lead Customer Service Representative
$13 - $16 per hourJackson Hewitt Tax Service
Seasonal Call Center Team Member/Lead – Anderson, IN What You'll Do Handle inbound calls, chats, and emails from customers regarding tax software and refund programs. Make outbound calls to clients confirming appointments for offices across the region. Assist consumers with refund advance programs and troubleshoot account issues. Accurately document all customer interactions for trend analysis and quality assurance. Maintain high service levels and call quality standards. Collaborate with team members and leadership to ensure a positive customer experience. Respond to various tax inquiries. Utilize training and resources to solve problems related to tax procedures, filing, and payment requirements. Access data using basic computer skills and communicate professionally while maintaining ethical and confidentiality standards. What We're Looking For 1+ years of customer service experience (call center preferred). Tax preparation experience is preferred; willing to train the right candidate. Experience with chat/email support and navigating multiple systems. High school diploma or GED required. Experience in financial services, bookkeeping, banking, or tax support is a plus. Compensation: $13.00 - $16.00 per hour. #J-18808-Ljbffr
Vacancy posted 2 hours ago
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