Customer Service Associate

C/T Customer Service Associate

Responsible for providing courteous, attentive and accurate responses to all customer inquiries/problems regarding various Clerk Treasurer and other City services through phone contact and office visits in a professional, timely, and friendly manner. Position is responsible for processing initial Clerk Treasurer business transactions including, but not limited to cash receipts, recording, notary services and collections.

Union Affiliation: American Federation of State County and Municipal Employees (AFSCME) Pay Grade 14: $28.08 - $31.28 Hourly Remote Tier 1: Zero (0) days remote/week

Essential Job Functions

• Prepare, process, index and file all paperwork and reports associated with the provision of services in the Clerk Treasurer Office, including but not limited to birth, death and marriage certificates; permits and licenses; UCC and lien records; collection, processing and deposit of various payments, etc.
• Respond to basic inquiries and complaints regarding Clerk Treasurer and other City services in a professional, timely, and friendly manner.
• Refer more complex questions, complaints, and concerns to Assistant City Clerk, other appropriate person or City Department in a professional, timely, and friendly manner.
• Perform basic bookkeeping duties including, but not limited to verifying cash receipts, reconciling cash drawer to deposit, accurate data entry, and daily cash deposits.
• Perform office and clerical duties including, but not limited to filing; copying; word processing; scheduling conference rooms; answering and routing telephone calls; and metering and routing mail.
• Provide support for Tax Collection, Elections, Land Records and City Council matters, as assigned.

• Performs other duties as required.

Qualifications/Basic Job Requirements

• Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
• Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.
• High School Diploma or equivalent and minimum of one (1) year of experience in an office environment that includes customer service and bookkeeping required.
• Ability to work independently and as part of the customer service team in a fast-paced, complex, detail-oriented office environment that features many repetitive tasks and deadlines.
• Ability to be flexible and able to handle multiple tasks concurrently.
• Ability to provide all customers with prompt, and courteous service.
• Ability to operate standard and computerized office equipment.
• Ability to post data and make rapid, accurate mathematical computations.
• Ability to maintain a current Notary Public Appointment required.
• Municipal government experience preferred.
• Proficiency in Microsoft Office products.
• Ability to occasionally work overtime, nights and weekends.
• Regular attendance is necessary and is essential to meeting the expectations of the job functions.
• Ability to understand and comply with City standards, safety rules and personnel policies.

Additional Information

Promoting a culture that reveres diversity and equity

The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating a dynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services.

In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply.

Applications for our employment opportunities are only accepted online through our Government Jobs website.

For accessibility information or alternative formats, please contact Human Resources Department at View phone number on click.appcast.io or View email address on click.appcast.io.