Assistant Outlets Manager

Overview As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. By joining Accor, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are, with opportunities to grow within your hotel or across the world. You will enjoy exclusive benefits and strong recognition for your daily commitment. Everything you do with us offers a deep sense of meaning, to create lasting, memorable and impactful experiences for customers, colleagues, the planet. Job Title Assistant Outlets Manager Job Description Primarily responsible for planning short and long-term and the day-to-day operations of the outlets including payroll, scheduling, achievement of sales targets, cost controls, and the training, development and performance coaching of colleagues. We are looking for a person whose desire is to provide exceptional customer service in the restaurant, Lobby Bar and In Room Dining, and lead colleagues to a common goal for the guest, colleague, owner and brand awareness. What Is In It For You Competitive Salary Paid Time Off Medical, Dental and Vision Insurance, 401K Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world Ability to make a difference through our Corporate Social Responsibility activities Rate of Pay: $53,000-$65,000 per annum Responsibilities Ensure smooth operation of the outlets Supervises Restaurant colleagues including the sales and costs of the day to day operation Ensures that service standards are in place in accordance with Fairmont Hotels and Resorts Food and Beverage standards manual Establishes and maintains effective employee relations, watches proper staffing levels and labor productivity Controls stock for daily use in Restaurant to ensure service levels are met Contribute to the daily growth of the operation through awareness and understanding of VOG, LQA and Employment Engagement Survey Ensure the delivery of excellent service by maintaining high colleague morale and team spirit and following the Service Essentials Motivate, lead, coach and monitor the performance levels of all team members Participate in the training and coaching of new and existing team members Act as a liaison between the Kitchen, Lobby Lounge and the floor Actively participate in hotel’s environmental program Be Health & Safety conscious and actively involved in maintaining a safe work environment Assist in the development and implementation of Food & Beverage promotions Complete assigned projects as side duties as required Qualifications Previous supervisory experience in a hotel restaurant Holds an active ABRA license ServSafe Certified Passion for guest service Proven leadership skills, including coaching and training abilities and strong motivational skills Problem solving & decision making skills Excellent interpersonal & communication skills, team player attitude Analytical and detail-oriented Product knowledge, including a thorough working knowledge of culinary, wines and other beverages Versatility, flexibility and stress management skills Degree/Diploma in Hotel or F&B Management an asset Computer skills (Excel, MS Office software and Micros preferred) Must be legally authorized to work in the United States without sponsorship Physical Requirements Ability to stand and walk for extended periods Frequent lifting and carrying up to 25 lbs Frequent bending, stooping, kneeling, pushing, and pulling Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. #J-18808-Ljbffr