Senior Help Desk Technician

Senior Helpdesk TechnicianBuild the future, spark innovation and align your career with purpose. McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet.Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We're making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through:renewables and energy servicesengineering and designconstruction and facility servicesTo get where we're going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?The Opportunity with McKinstryThe Senior Helpdesk Technician delivers hands-on technical support to employees at our Spokane office, providing outstanding customer experience while resolving a wide range of hardware, software, and systems issues. The ideal candidate combines strong deskside support experience with excellent communication skills, adaptability, and the ability to prioritize effectively in a dynamic environment.Key ResponsibilitiesProvide in-person and phone-first technical support to staff in Spokane office and remote locationsPerform new hire builds, PC replacements, imaging, and software deploymentsSupport and troubleshoot Windows OS, Microsoft 365/Office applications, and related productivity toolsManage and troubleshoot endpoints using SCCM/Intune and Azure Active DirectoryHandle printer support, peripheral management, and general deskside hardware issuesParticipate in on-call rotation and respond to escalated or time-sensitive issuesAssist with light project management tasks including tracking, coordination, and follow-through on IT initiativesMaintain accurate documentation of issues, resolutions, and asset informationServe as an escalation resource for less experienced helpdesk staffWhat You Need to Succeed at McKinstryRequiredCustomer-first instinct. In-person or on the phone is your first move, not a chat window or ticket queue.Executive presence. Strong communicator, punctual, and polished.Adaptability. Priorities will shift — sometimes mid-task.Strong work ethic.5 years of helpdesk or deskside support experience; deskside/field support backgrounds strongly preferred over pure service desk rolesStrong working knowledge of Windows 10/11, Microsoft 365, and common enterprise business applicationsHands-on experience with endpoint management tools such as SCCM/Intune and Azure Active DirectoryDemonstrated ability to support AV systems for meetings and eventsExcellent verbal communication skills — comfortable engaging with senior executives and leadershipAbility to manage competing priorities in a fast-paced, executive-facing environmentAvailability for on-call rotation and the 7:00 AM – 3:30 PM in-office shift at our Spokane locationPreferredLight project management experience — tracking tasks, coordinating with vendors or teams, managing timelinesExperience with new hire onboarding builds, PC refresh/replacement programs, and software deploymentsValued CertificationsCompTIA A+CompTIA Network+CompTIA Security+Microsoft certifications focused on Microsoft 365 or Windows OS supportITIL FoundationPeopleFirst BenefitsWhen it comes to the basics, we have you covered:Competitive pay401(k) with employer match and profit-sharing planPaid time off and holidaysComprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximumsPeople come first at McKinstry, and we go beyond the basic benefits with:Family formation benefits, including adoption and IVF assistanceUp to 16 weeks paid parental leaveTransgender inclusive benefitsCommuter benefitsPet insurance"Building Good" paid community service timeLearning and advancement opportunities via McKinstry UniversityMcKinstry Moves onsite gyms or reimbursement for remote workersSee benefit plan documents for complete details.If you're driven by our vision to build a thriving planet together, McKinstry is the place to build your career.The pay range for this position is $64,900 - $94,100; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This is a non-exempt role and will be paid hourly. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Base pay information is based on market location.The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.McKinstry is a drug-free workplace. Employment is contingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks.Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role