Product Manager, Health Systems

The role We’re looking for a Product Manager who owns a portfolio of health system accounts and builds product that works in their environments. You are accountable for both the product and the revenue it generates. You will be embedded with health systems across the Americas, working alongside a commercial partner. You go on‑site, observe clinical workflows, map what you see against Heidi’s capabilities, and make build‑vs‑configure trade‑offs. What you build for one account should make the next deployment faster; over time, deployment problems become configuration problems. You will partner closely with Heidi’s Americas commercial team and core engineering teams. You need the activation energy to break down doors with customers and the product instinct to know when a shortcut today will cost three deployments tomorrow. We don’t care about logos; the traditional insignia of competence. What You’ll Do Own product and revenue outcomes for a portfolio of Americas health system accounts Go on‑site with customers, observe workflows, and produce specs for discrete capabilities that Heidi can build and bill for Make build‑vs‑configure trade‑offs for every engagement Own sprint delivery for your accounts: prioritise work, unblock engineers, make daily trade‑off decisions between speed and reusability Build extensible product so what you ship for one account becomes a configurable module for the next Partner with your commercial counterpart to prioritise across accounts, negotiate scope, and manage customer expectations Connect field signal back to core product: attend rituals, surface learnings, advocate for shared investment when you see the same pattern repeating Drive adoption within customer accounts until clinicians use it daily Navigate compliance and regulatory requirements as product constraints Success Metrics Spent two days on‑site at a 200‑physician health system, observed documentation workflows across three specialties, and came back with three discrete PRDs that changed a core team's sprint priorities Identified that an orthopaedic group’s pre‑charting workflow broke because of a non‑standard EMR integration; assembled a fix from existing capabilities and shipped it without waiting for a platform release Written a deployment playbook from your first account that made the second engagement two weeks shorter Built a relationship with a chief medical informatics officer who now advocates for Heidi internally and opens doors to department heads you otherwise would never reach Made a commercial trade‑off with your partner: deprioritised a small account’s feature request to accelerate a larger deal that proved a use case worth three future deployments What You’ll Need BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related) 4+ years in product roles, though we care more about what you’ve shipped than years on the clock A romantic streak about software and a belief that great design transforms someone’s day You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you’ve made with them Fluency with core LLM concepts and systems (prompting, fine‑tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user‑facing products You default to building over requesting Strong opinions, weakly held; you’ll shift the room when you’re right Data fluency with diagnostic teeth; you can read adoption dashboards and distinguish a training problem from a product problem from an integration problem Not a Fit? Are you an execution powerhouse? Have you shipped something this week? Are you good at games? Did you have a weird teenage hobby? Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call? Does the prospect of making health systems a lot nicer make you feel fuzzy inside? Why Heidi We’ll take care of you. We offer healthcare/dental/vision benefits, 401k with 3% company match, a $500 annual development budget, and serious equity. Compensation Range: $170K - $220K #J-18808-Ljbffr Heidi