Senior Business Analyst

Job Title: Senior Business Analyst
Location:Torrance, CA
Work Model: Hybrid

POSITION OVERVIEW

The Senior Business Analyst serves as a strategic liaison between Auto Sales IT, business units, and technology teams, leading the analysis, design, and implementation of business process improvements and technology solutions. This role drives the successful delivery of complex initiatives by defining business requirements, optimizing operational processes, supporting digital transformation, and ensuring alignment between business objectives and technology investments.

WHAT YOU WILL BE DOING

Business Analysis & Requirements Management
• Lead discovery sessions, workshops, and interviews with stakeholders to identify business needs and objectives.
• Define, document, and manage business, functional, and non-functional requirements.
• Develop business process models, use cases, user stories, workflow diagrams, and business rules.
• Facilitate requirements prioritization and traceability throughout the project lifecycle.
• Ensure alignment of business needs with enterprise architecture and strategic goals.

Business Process Optimization & Transformation
• Analyze current-state processes and identify efficiency improvement opportunities.
• Develop future-state process designs supporting operational excellence and digital transformation.
• Recommend process improvements that reduce costs, improve customer experience, and mitigate risk.
• Support continuous improvement initiatives across Auto Sales applications and business functions.

Project Delivery Leadership
• Serve as lead business analyst on large, cross-functional projects and programs.
• Collaborate with Product Owners, Project Managers, Solution Architects, Developers, QA teams, and business stakeholders.
• Support Agile, Waterfall, or hybrid delivery methodologies.
• Participate in sprint planning, backlog refinement, solution reviews, and release planning.
• Ensure business requirements are successfully translated into delivered solutions.

Testing & Change Management
• Develop and coordinate User Acceptance Testing (UAT) strategies and execution.
• Validate delivered functionality against approved business requirements.
• Support training development, change impact assessments, and business readiness activities.
• Assist in adoption planning and production deployments.

Qualifications, Experience & Skills

Minimum Experience
• 8+ years of Business Analysis experience supporting large-scale business and technology initiatives.
• Experience working within automotive services is a plus.
• Experience supporting system modernization or digital transformation programs.

Other Job-Specific Skills
• Advanced requirements elicitation and documentation skills.
• Strong business process modeling and workflow analysis skills...
• Experience with Jira, Azure DevOps, Confluence, Visio, and Microsoft 365 tools.
• Strong understanding of Software Development Life Cycle (SDLC).
• Ability to translate technical concepts into business language.
• Excellent facilitation, presentation, and stakeholder management abilities.
• Strong analytical, problem-solving, and decision-making skills.
• Knowledge of data analysis, reporting, APIs, cloud solutions, and systems integration preferred.
• Good understanding of Compliance and Audit requirements.

These requirements align with core client analyst competencies including requirements management, stakeholder engagement, business relationship management, process improvement, and cross-functional collaboration.

WHAT'S NEEDED

Key Performance Indicators (KPIs)
• Successful delivery of business requirements with minimal rework.
• Achievement of project scope, schedule, quality, and budget objectives.
• Reduction of process inefficiencies and operational risks.
• Quality and completeness of business documentation.
• User adoption and business value realization after implementation.

Communications & Working Relationships

Internal Contacts
• Product Owners
• Project Managers
• Enterprise Architecture
• Development Teams
• Quality Assurance Teams
• IT Operations & Infrastructure Teams
• Cybersecurity & Compliance

External Contacts
• Technology Vendors
• Consulting Partners
• Software Providers
• Third-Party Service Organizations

Decisions Expected
• Recommend business process improvements and technology solutions.
• Influence project scope, requirements prioritization, and implementation approaches.
• Evaluate solution alternatives and recommend optimal options.
• Escalate business risks, dependencies, and project issues when necessary.

Competency

Leadership Competencies
• Customer Focus
• Strategic Thinking
• Business Acumen
• Innovation
• Planning & Execution
• Leading with Purpose
• Collaboration & Cooperation
• Influence & Impact
• Fostering Accountability
• Continuous Improvement
• Ethics & Integrity

COMPENSATION & BENEFITS
• Medical, dental, and vision insurance
• 401(k)
• Other standard benefits as applicable

ABOUT UNICON
UNICON is a workforce solutions provider with over 35 years of experience supporting organizations across a variety of industries. We partner with our clients to deliver skilled professionals while maintaining a strong focus on quality, compliance, and long-term relationships. UNICON is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.