Warehouse Clerk
Onin Staffing
Warehouse Clerk
El Paso, TX
We are looking for a dependable and customer-focused Warehouse Clerk with great customer service skills to join our team. This position will serve as a key point of contact for customers, internal departments, and warehouse personnel to ensure orders are processed accurately, shipments are completed on time, and customer needs are addressed promptly. The ideal candidate is an excellent communicator, highly organized, detail-oriented, and comfortable working in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries regarding orders, shipments, product availability, and delivery status.
- Coordinate with warehouse, planning, and other internal departments to resolve customer requests and concerns.
- Monitor orders and proactively identify potential delays or issues that may impact customers.
- Communicate shipment requirements and updates to the appropriate teams.
- Verify product and material availability to support timely order fulfillment.
- Investigate order and shipment issues and work with internal teams to identify effective solutions.
- Follow up on customer concerns to ensure issues are resolved in a timely manner.
- Maintain accurate customer and order information in company systems.
- Provide professional and courteous service while working to achieve high customer satisfaction.
- Assist with identifying recurring issues and recommend solutions to improve the customer experience.
Skills and Experience
- High School Diploma or GED.
- Proficient in English and Spanish including reading and writing.
- At least 3 years of customer service experience.
- At least 3 years of experience using Microsoft Office, including Word, Outlook, and Excel.
- Strong communication and interpersonal skills.
- Excellent organizational and time-management skills.
- Strong attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Ability to work effectively with customers and internal departments.
Preferred Qualifications
- Previous experience in shipping, logistics, manufacturing, or warehousing.
- Experience handling customer orders and shipment inquiries.
- Strong computer skills.
- Experience with warehouse or order management systems, such as SAP.
- Excellent problem-solving and follow-up skills.
- Ability to work independently as well as part of a team.
Benefits
- Weekly pay
- $5 prescription drugs
- $5 doctor's visit copays
- Free teledoctor service
- Free counseling services
- Life insurance included
- Vision insurance included
- Dental insurance included
- Vacation and holiday pay
- Scholarship Opportunities
- 401(k) retirement plan
- Free legal services
- Our unbeatable employee discount program
Vacancy posted 2 days ago
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