Guest Services Representative

Guest Services RepresentativeWelcome to InTown Suites! We take pride in offering unmatched value and memorable experiences for our guests. We prioritize small gestures that make a big difference. That starts with our staff! We are currently seeking a Guest Services Representative at one of our hotel properties. The Guest Services Representative is responsible for assisting guests efficiently, courteously, and professionally in all front office related functions. The Guest Services Representative is also responsible for covering all aspects of the front office when the General Manager is not present. Come help make a difference and join a hardworking team with a diverse and inclusive culture. Enjoy a friendly workplace environment, competitive health benefits, and career growth opportunities!Job ResponsibilitiesRepresent hotel in a professional and courteous manner; check guests in and out in a timely and efficient mannerEnsures reservations are taken correctly and courteouslyMust be proficient in computer operating systemAvailable at all times to deal with guest issues in a professional mannerNotify General Manager or equivalent immediately of any guest, employee, or cash concernsSupervise property staff as neededEnsure compliance of safety and security standardsReports to the Regional Operations Manager in General Manager absenceResponsible for bank deposits in General Manager absenceIdentify and follow up on life/safety issues and inspection issuesNotify General Manager or equivalent immediately of any safety and/or security violations of policyLeave all desk and office areas in a clean and in a neat mannerHandle administrative duties as assignedTake responsibility for insuring that property is always clean and free of any trash and debrisSkills/ExperiencePrevious hospitality experience preferred but not requiredAny combination of education and experience equivalent to high school diplomaAny other combination of education, training or experience that provides the required knowledge, skills and abilitiesAbility to read, understand, interpret information found in a variety of reports and other internal hotel informationAbility to read, speak, write in an efficient manner in order to interact with guests and staffSufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and count as well as how to balance a cash bank, etc.Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, in order to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.)Ability to compose and express thoughts in a clear and concise way to ensure effective communicationAbility and flexibility to work long hours on a regular basis and as business conditions demandAbility to manage multiple activities and use time management skills to get tasks accomplished in stressful situations/environmentsAbility to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problemsMental and Physical DemandsIndoor work with hard and carpeted surfacesStanding for eight (8) hour shiftsThis position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focusExposure to extreme weather conditions, cold and heatExtensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time)Use of computer terminal, which requires extensive eye contact with a video display terminalTravel DemandsTravel locally as assigned by the General Manager and must possess a valid driver's license and proof of insurance.Perks & BenefitsEasy to follow training programs & supportive team throughout the onboarding processHealth, dental, vision, life and disability insurance for Full-time Employees401k with company matchPTO for Full-time employeesSundays off and No late shifts!Flexible schedulesThe Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.