Service Advisor

Responsibilities Serve as the primary liaison between customers, technicians, and the Service Manager Drive customer service excellence and activities to ensure a high level of professionalism and responsiveness Manage equipment intake, including documentation and initial evaluation of service needs Coordinate workflow scheduling to support efficient shop operations Provide timely updates on repair status and notify customers when equipment is ready for pickup Collaborate with Parts and Technical Support teams to ensure accurate and timely service delivery Identify and recommend maintenance, repair, service enhancements, and upgrade opportunities based on equipment condition, service history, and OEM guidelines. Prepare, present, and explain service estimates, clearly outlining scope, value, and timelines Proactively promote preventative maintenance and service programs to drive long-term customer value Educate customers on cost‑saving options, repair vs. replace decisions, and lifecycle planning Support achievement of service revenue targets through effective communication and solution‑based selling Build strong, trust‑based relationships that encourage repeat business and customer retention Technical Support & Quality Assurance Translate technician findings into clear, customer‑friendly explanations Assist in identifying repair solutions and associated costs Confirm necessary repairs and conduct final inspections as needed to ensure quality standards Maintain up‑to‑date knowledge of service offerings, equipment, and industry best practices Requirements Mechanical knowledge of heavy equipment or machinery Experience working in or supporting a service department environment Strong communication and interpersonal skills, with the ability to influence and build trust Proven ability to recommend solutions and confidently present service options Proficiency with computers and business systems (Word, Excel; Salesforce and/or SAP preferred) Valid driver’s license with a clean driving record (towing experience a plus) Strong problem‑solving skills with high attention to detail and accuracy Ability to work at heights when required Ability to work with urgency in a fast‑paced, dynamic environment Experience Requirements 3–5 years of experience in service coordination, service advising, or a related role within heavy equipment, construction equipment, or similar industrial environments Experience communicating with technicians and customers to coordinate repairs and service solutions Familiarity with service department workflow, work orders, and repair estimates #J-18808-Ljbffr Envisage Group Limited