Manager Digital Workplace Collaboration

Job Description The Manager, Digital Workplace Collaboration Systems owns the management and delivery of the collaboration platforms that empower our employees to connect, communicate, and collaborate with each other, and to deliver awesome outcomes. This leader pursues great outcomes and user experiences over specific tools and technologies, and provides strategic leadership in the implementation, management and operational support of digital workplace collaboration systems. This manager will have primary responsibility for the daily operations, maintenance, and support of Delta Dental's communications, collaboration, conferencing, and productivity solutions, and is the technology owner of the Microsoft 365 suite, Zoom, Miro, and the company's voice and video conferencing technologies. This role also owns business‑facing support for Confluence, Jira, and Ivanti Service Manager. The manager will have extensive experience in the modern digital workplace collaboration and productivity technologies, and will be expected to both manage the current state of technologies while thinking forward and creating a world where the collaboration technologies are less important than the outcomes and experiences, where AI, bots and automations are the anchor of operational excellence and where all employees are able to use these solutions effectively, securely and consistently to maximize their effectiveness. Responsibilities This leader is committed to growing and transforming our Digital Workplace workforce culture and applies their experience in developing new capabilities while serving as an effective coach and developer of talent Has a clear understanding of IT and business direction, strategy and expected results. Ensures the Workplace Collaboration team receives consistent messages and direction in driving toward that strategy Continuously explores and implements innovative strategies and technologies, thinking outside the box to build a future‑ready digital workplace Manages and maintains platforms with a focus on operational excellence, uptime, and user experience Develops, manages, and contributes to short‑term planning and long‑term strategy to deliver digital workplace technology services and solutions that enhance user productivity, optimize end‑user experiences, and meet business needs Champions a user‑centric approach in all digital workplace initiatives, ensuring that user experience is at the heart of every decision and solution design Shifts organizational focus from tool‑centric to outcome‑centric digital workplace strategies, measuring success by positive business impact and user satisfaction Plays an active role in the recruitment, evaluation, motivation, development, promotion, and performance improvement processes of the team Defines team scope and objectives of planning processes which include develop detailed work plans, schedules, project estimates, resource plans and monthly status reports Conducts team meetings and is responsible for team tracking and analysis Plans, directs, monitors, and participates in development activities for team's projects; responsible for the quality of project deliverables Creates annual maintenance and project budgets, keeping the executive team up to date on the latest technologies that could help the company to succeed Manages relationship with all service and support vendors and defines and communicates expectations Reviews, manages, and resolves complex and highly complex problems involving one or more teams, systems or functions. Undertakes and oversees the process of defining problems and implementing solutions Manages positive and proactive relationships with other managers within IT and across supported business units Qualifications 8+ years of aligning experience with Bachelor's degree; 1+ years supervisory/management experience Deep understanding of the disciplines of digital workplace collaboration technologies, to include Microsoft 365 cloud solutions, Atlassian technologies, end user computing, and telecommunications Proven track record of successful experiences in transformation initiatives inclusive of people, processes, and technology Self‑driven, passionate leader with expertise and experience of delivering full life cycle of technology projects, inclusive of cloud platforms and architectures Proficient in ITIL with first‑hand experience working with continual service improvement Demonstrated experience in managing and maintaining technology and service delivery platforms in highly‑available enterprise environments Demonstrates enterprise leadership pillars to Lead Like a Boss: Lead Yourself; Lead Others; Lead the Stakeholder; Lead the Business Demonstrates enterprise competencies: Play well together; Grow with intention; Level up; Inspire what's next; Think big, make it happen Preferred: 10 years of progressively responsible experience within digital workplace related technologies and technology service leadership Preferred: 7 years experience successfully and efficiently managing teams of technical and user‑facing resources Preferred: 5 years experience implementing Service Level Agreements with associated metrics Experience with infrastructure services and applications systems Highly knowledgeable in preparing business plans, IT plans, Technology Road maps and technical project proposals Ability to analyze business requirements and recommend the right solutions in a timely fashion Knowledge in preparing and managing budgets Demonstrated use of ingenuity and creativity by taking actions to direct the analyses and solutions of problems Knowledge of project development life cycle, including the ability to coordinate and prioritize multiple projects Demonstrated ability to recruit, build and manage high performing teams Ability to research and maintain current technical knowledge to support rapidly changing technology Demonstrated successful, efficient and effective communication with all levels of IT and across business stakeholders Base Pay Information The national base pay range at the end is a good‑faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 24. $122,400 - $265,100 Benefits Competitive base and incentive pay 401(k) with robust matching and non‑matching contributions Rich medical & pharmacy benefits 100% employer‑paid dental and vision benefits Holistic wellbeing program with deep financial incentives Generous paid time off plus 12 paid holidays and your birthday off Culture of growth and learning: career development; tuition reimbursement; recognition program Family support: adoption assistance, fertility treatment, child, elder & pet care assistance Social responsibility and volunteer opportunities Employee discount program Fair Chance Ordinances and Criminal Background Considerations This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23‑A. Equal Employment Opportunity Statement Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment‑Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies. #J-18808-Ljbffr Delta Dental Ins.