Quality Assurance Specialist

Quality Assurance Specialist – Regular Reports to: Quality Assurance Director. Supervisory Responsibilities: This position has no supervisory responsibilities. Duties and Responsibilities Conduct periodic audits of all service delivery settings, service records, personnel, requirements, and review of services for each person supported to ensure compliance with state and federal regulations and company policies. Conduct review of records, which may include interviews with the person supported, direct support staff, professional staff, and management staff. Observe the implementation of Individual Services Plans (ISP) and assess the condition of the home or administrative unit and company vehicle for cleanliness, repair, and safety. Complete an audit report of findings in a specified format to facilitate quality improvement. Conduct follow‑up audits to ensure needed corrective action has been taken for any identified issue. Participate in the unit’s monthly Quality Assurance and Performance Improvement (QAPI) meeting, providing guidance in data analysis for determining trends and assisting in the development of a Quality Improvement Plan (QIP) to ensure that corrective action is specified and tracked to resolution of the issue or trend. Provide ongoing training to the Clinical and Management teams in quality improvement, assisting with satisfaction surveys to determine strengths in service provision as well as areas that are opportunities for improvement. Participate in state and regional meetings as needed to stay abreast of changing regulations. Attend company meetings as scheduled. Assist in the development of materials and information for dissemination at meetings. Coordinate statewide meetings at the direction of the Director of Quality Assurance and/or Chief Compliance Officer. Assist with projects, additional audits, updating forms, staff training, policy development, and other tasks that may be requested by the Director of QA. Assist in investigations of abuse, neglect and exploitation as assigned. Complete special projects as directed by the Chief Compliance Officer. All other duties as assigned. Minimum Qualifications Bachelor’s Degree in a Human Service Field. Five or more years of experience with the population served. Experience completing record audits, data analysis and writing reports preferred. Ability to multitask. Ability to travel. Physical Demands and Work Environment Regularly required to lift 10 lbs; must be able to lift a minimum of 15 lbs. Must be able to pull a minimum of 10 lbs. Must be able to squat, kneel, crawl, crouch, climb, and stoop. Must be able to regularly use hands to finger, handle, or feel objects, tools, or controls. Required to regularly stand and walk. Must be able to demonstrate proficiency in CPR from the floor level requiring work on hands, knees, bending, standing and lifting. Vision requirements include close vision, distance vision, and peripheral vision. Must be able to talk and hear. Benefits Payactiv: early access to earned wages before payday. Employee perks and discount program. Paid Time Off (full-time employees only). Health and insurance (full-time employees only). 401(k) retirement savings program. Wellbeing programs: physical, emotional and financial chronic disease management for qualifying employees. Free CPR, first aid, and job‑specific training opportunities. EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center. #J-18808-Ljbffr RHA Health Services, LLC