Senior Program Director

Job Description

Job Description

Job Summary

The Senior Program Director leads Franklin Food Bank’s program strategy, expansion, service delivery, and departmental growth. As a key member of organizational leadership, the role helps shape FFB’s direction and translates priorities into effective, sustainable programs. This position oversees program staffing, develops partnerships, and expands services while preserving dignity, choice, and equitable access for neighbors.

Strategic Development and Program Expansion

· Develop and execute annual and multiyear program plans aligned with FFB’s mission, strategic direction, community needs, and available resources.

· Design and evaluate new service models, outreach opportunities, and referral partnerships that expand access to food and supportive services.

· Lead program planning that meets the growing needs in the community, including service capacity, staffing, neighbor flow, partner space, and continuity of services.

· Establish expansion priorities, timelines, and measurable goals; launch, adjust, or scale programs.

· Develop community health and nutrition-focused service models with qualified partners, including referral pathways, education, and outcome evaluation.

· Build healthcare and community partnerships that strengthen outreach, coordinate services, and connect neighbors with resources beyond food.

Program Delivery and Performance

· Oversee the quality, accessibility, and effectiveness of food distribution, neighbor services, outreach, and related programs.

· Coordinate with Warehouse/Facilities and other departments to align food availability, distribution capacity, food sourcing strategies, and service delivery with neighbor needs.

· Establish performance measures and reliable reporting; use program data and neighbor feedback to improve services, address access barriers, and communicate results to leadership.

· Ensure programs meet applicable safety, funding, and reporting requirements and support emergency food distribution as needed.

Staff Supervision

· Supervise and evaluate the Program team, setting expectations for daily operations, staff performance, and volunteer engagement.

· Oversee departmental staffing and workforce planning, including hiring recommendations, role design, workload, and succession needs as programs grow.

· Assess staff capacity and development needs; coordinate with Administration to build a capable, collaborative, and accountable program team.

Organizational Leadership

· Serve as a key member of FFB’s leadership team, contributing to organizational strategy, priorities, and decisions that support sustainable growth.

· Partner with the Executive Director and department leaders to align program expansion with funding, staffing, operations, and organizational capacity.

· Model FFB’s values and strengthen collaboration across departments.

Budget and Resource Stewardship

· Lead departmental budget planning and forecasting with Administration; monitor spending, program costs, staffing, and resource needs.

· Partner with Development on program proposals, funding priorities, grant budgets, funder engagement, and reporting to support sustainable program funding.

· Recommend staffing and program investments.

Qualifications

· Bachelor’s degree in nonprofit management, public health, social services, business administration, or a related field preferred; equivalent relevant experience considered.

· At least seven years of progressively responsible program leadership experience, including supervision of managers, budget oversight, strategic planning, and program development.

· Demonstrated ability to expand programs, manage change, build partnerships, and use financial and service data to improve results.

· Experience in food access, community health, or coordinated social services; experience developing healthcare and community partnerships preferred.

· Proficiency with Google Workspace and experience with program databases, CRM systems, and performance reporting.

· Strong communication, collaboration, and leadership skills; English and Spanish proficiency is a plus.

· Commitment to FFB’s mission and CARES values and to serving neighbors with compassion, dignity, and respect.

Benefits:

• Dental insurance

• Paid time off

• Vision insurance