Law Firm Client Experience Manager - Quality Assurance

Law Firm Client Experience Manager - Quality Assurance

Join MGC's Client Experience Team!

MGC is an industry leading civil litigation firm celebrating 30 years of excellence in 2025 spanning 23 offices across 12 states.

We are seeking a qualified Client Experience Manager - Quality Assurance. Remote/hybrid options will be considered. Ideal candidates will have a Bachelor's degree and 7+ years of related work experience. Insurance claims handling and qualitative auditing experience is required. Insurance claims auditing of law firm clients from the insurance company side is preferred. The position requires attention to detail, strong analytical skills, and a thorough understanding of the claims and litigation management process. This position reports to the firm's Chief Client Experience Officer and requires daily interaction with our attorneys and staff throughout the firm.

Essential Functions and Responsibilities:

• Complete internal audits to ensure qualitative file handling consistent with firm protocols and client expectations.
• Prepare reports of audit findings.
• Identify opportunities for education and improvements.
• Participate in the implementation of process improvements and presentation of training programs related to the firm's quality control program.
• Contribute to the evolving development of the firm's quality control program.
• Evaluate, interpret and understand client guideline requirements.
• Provide assistance in the coordination and organization of audits conducted by firm clients.
• Understand and utilize firm systems including, but not limited to, Aderant, ProLaw, BillBlast, etc.
• Understand and utilize client e-billing systems as needed.

Additional Benefits:

• Comprehensive health insurance and benefits package
• Casual dress code
• Mental health support resources
• Employee resource groups dedicated to promoting Diversity, Opportunity and Inclusion

If you're ready to take the next step in your career with a firm that values innovation and a supportive workplace culture, we encourage you to apply to McAngus Goudelock & Courie!