Customer Service Representative

About the Company

Peerless Electronics is dedicated to providing exceptional products and services in the electromechanical industry. Our mission is to build strong relationships with our customers by understanding their needs and delivering tailored solutions.

About the Role

The Customer Service Representative assists sales and management in all tasks relating to customer service and customer satisfaction. They also provide general office and administrative support to other departments and management.

Responsibilities

• Distribute, forward, or answer customer faxes, emails, and web inquiries accordingly
• Update customer portals as needed (e.g. open order reports, expedites, pull in/push outs, renew tokens etc.)
• Manage web order activity by review of daily order confirmations and the action of reallocations, expedites, cancellations, return authorizations, etc.
• Work customer open order reports. Review pull in/ push out requests. Advise accordingly.
• Coordinate vendor expedites/ communications with the purchasing team.
• Expedite or change schedule of an item on a sales order (accelerated schedules only)
• Send customers C of C or packing slips if requested
• Complete customer surveys/forms
• Review daily UPS notifications and advise sales of any updates
• Prepare and mail form letters, line cards and other related documents
• Answer central telephone system and direct calls accordingly
• Receive the public and answer questions, in person and by telephone; respond to inquiries from employees, citizens and others and refers, when necessary, to the appropriate person, official or department
• Various office work, (e.g. daily attendance, ordering calendars, ordering food, sending flowers etc.)
• Assume additional responsibilities as requested by management

Qualifications

• High School diploma or equivalent preferred
• Two years of customer service experience preferred
• Good organization skills
• Attention to detail
• Accurate typing and Data Entry skills
• Accurate filing skills.
• Able to multi-task
• Good inter-personal skills
• Able to work in a fast-paced department

Physical Requirements

• Hand dexterity ability (ability to operate telephone, computer)
• Ability to sit for extended periods of time

Work Authorization

This position requires use of information or access to hardware which is subject to the international Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. Person as a U.S. Citizen, U.S. Permanent Resident (i.e., ‘Green Card Holder’), Political Asylee, or Refugee.

Compensation:

$22.11-$26.92 per hour depending on experience