Customer Service Agent

Customer Service Agent

Location: Tampa, FL - 9216 Palm River Road, Suite 201, Tampa, Florida - 33619

Pay: $18 - $20 / hour + performance bonuses up to $2,500.

Work Hours: Monday - Friday 8:00AM - 4:30PM

The Customer Service Agent provides excellent customer service over the phone by responding to customers' needs promptly and professionally. Works cooperatively with business development representatives and other members of the distribution team to grow existing customer sales while identifying new customers. Endeavors to meet or exceed sales quotas at the appropriate gross margin while increasing customer satisfaction.

On a daily basis our Customer Service Agent :

• Places and answers calls from existing and potential customers to solicit business and to follow up on customers' needs.
• Establishes relationships with customers understanding their needs and learns their buying habits and expectations in order to recommend specific products and solutions.
• Processes customer orders quickly and efficiently. Increases sales by cross-selling, up-selling and offering promotional sale items.
• Communicates pricing, product updates, deliveries and terms.
• Accurately performs data entry of sales orders, quotes for early buys, price matrixes, etc.
• Updates sales team of customer additions and/or changes.
• Promptly responds to complaints and resolves issues in a timely manner. Follows up with sales center managers on resolution.
• Remains current on product and industry knowledge by attending sales meetings, vendor training and trade shows and reading trade journals.
• Researches and studies the market to stay aware of competitive situations.
• Assists operations and purchasing departments with inventory control by providing information on new business needs or reduced/lost business.
• Reviews open sales orders, open purchase orders, and open transfers weekly.
• Works with accounts receivable department when necessary to assist in collecting on past due accounts.
• Other job duties may be assigned.

What You Will Need:

• High School Diploma or GED.
• Strong product knowledge in the swimming pool and spa industry.
• A minimum of 2 years of inside sales associate experience.
• Solid understanding of effective selling techniques with proven success meeting sales goals and growing sales.
• Demonstrated ability to handle difficult customers and situations.
• Strong communication skills, both written and verbal.
• To be 18 years of age or older to apply.

Looking to work for the best in the industry? Look no further than POOLCORP, the world's leading distributor of outdoor living products. With over 445 Sales Centers in 12 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Trends, Pinch A Penny, and Horizon Distributors.

Why join POOLCORP? We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success. As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. Join us today and experience the best of both worlds!

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! Currently, POOLCORP has over one hundred and twenty military personnel serving on our team. We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.

POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.