Enrollment Specialist

Job Description

Job Description

Position Summary

Are you a people person who enjoys building relationships, guiding decisions, and celebrating "yes" moments?

As an Enrollment Specialist , you'll play a vital role in growing our school community by connecting with families and helping them find the right educational home for their child. This is an ideal opportunity for someone with entry-level sales or customer-facing experience who enjoys working toward goals, creating meaningful connections, and delivering exceptional service.

In this role, you will own the full enrollment journey -from first inquiry to onboarding-while delivering a warm, consultative experience that helps families feel confident in their decision. You will also support tuition management and ensure accurate records, making you a key contributor to both the family experience and the school's operational success.

Key Responsibilities

• Act as the first point of contact for prospective families-responding promptly via phone, email, text, and in person
• Build strong relationships by understanding family needs and guiding them through enrollment decisions
• Schedule and conduct engaging, personalized school tours that highlight our programs, culture, and safety
• Lead families through the enrollment and onboarding process , ensuring a smooth and welcoming experience
• Maintain accurate student and family information in enrollment systems
• Support tuition and billing processes , including payments, account follow-up, and basic financial communication
• Assist with parent orientation and student transition , ensuring families feel supported from day one
• Collaborate with school leadership and staff to create a positive, customer-focused environment
• Support follow-up communication, retention efforts, and community engagement initiatives
• Track progress toward enrollment goals and contribute to overall growth efforts

Qualifications

• High school diploma or equivalent required
• Experience in sales, customer service, hospitality, admissions, or retail strongly preferred
• Comfortable working in a goal-driven environment with a focus on relationship-building
• 45 hours DCF training required (or willingness to complete within required timeframe)
• Strong communication, organizational, and interpersonal skills
• Ability to multitask and stay organized in a fast-paced setting

What Makes You a Great Fit

• You enjoy connecting with people and building trust quickly
• You're motivated by helping others make informed decisions
• You thrive in a fast-paced, goal-oriented environment
• You take ownership and follow through from start to finish
• You bring a positive, professional, and solutions-focused mindset

Core Competencies

• Relationship Building & Consultative Communication
• Customer Service Excellence
• Organization & Attention to Detail
• Professionalism & Confidentiality
• Problem Solving
• Team Collaboration

Why Join Us?

This is more than a job-it's a chance to make an impact on families and students every day , while building valuable experience in relationship management, sales, and operations in an education setting.