Post Sales Solutions Engineer

Focused on ensuring customer satisfaction and product upgrades, the full-time Post Sales Solutions Engineer will serve as a technical partner for clients, managing onboarding, resolving issues, and identifying renewal and expansion opportunities in a remote setting. Key responsibilities Guide customers through onboarding and ensure they are upgraded to the latest product versions Track renewals and expansions for assigned accounts while minimizing technical support escalations Act as the trusted technical contact for strategic accounts, conducting routine check-ins and addressing high-stakes issues Required qualifications Experience with APIs, SDKs, and integrations in a technical customer environment Knowledge of distributed storage and cloud architecture, including metadata management and encryption Fluency in identity and access management, including SSO and role-based permissions Proven ability in methodical troubleshooting of complex technical issues Strong relationship management skills with a focus on renewal and expansion potential