Care Access Specialist

To support the Faculty Physicians Family Medicine Department, the full-time remote Care Access Specialist will manage patient registration by scheduling outpatient appointments, verifying patient information, and coordinating communication between staff and patients while ensuring excellent customer service. Key responsibilities Provide exceptional customer service by maintaining a positive and professional demeanor in all interactions Verify and update patient information to ensure accuracy for billing and insurance processing Schedule new and follow-up patient appointments, manage referrals, and communicate cancellations to providers as necessary Required qualifications High School Diploma or GED Three years of customer service and/or clerical experience Experience with patient registration processes and appointment scheduling Familiarity with electronic health record systems, preferably Epic Ability to work independently in a remote setting while collaborating with team members