Fulfillment Optimization Manager

Job Title: Fulfillment Optimization Manager

Reports to: Director, Network Planning

Job Location: Bellevue, WA

Job Status: Exempt

About SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world and continues to expand operations globally. Join SHEIN and be the future!

Position Summary

SHEIN is hiring a highly analytical and experienced Fulfillment Optimization Manager with a specialty in inbound planning for the Network Planning Team based in Bellevue, WA. You will play a critical role in ensuring seamless inbound operations by planning and tracking inbound demand and capacity, collaborating with S&OP and warehouse operations teams, and designing scalable inbound processes and rules. This role requires frequent cross-border collaboration with S&OP and WMS product teams based in China, including late-hour meetings to align on planning priorities, process design, and system requirements. You will directly contribute to optimizing inbound supply chain performance through data-driven insights, cross-functional alignment, and continuous process improvement.

We're seeking a full-time Fulfillment Optimization Manager for our Bellevue-based corporate office.

Job Responsibilities

• Partner with S&OP teams to plan, track, and align inbound demand forecasts and capacity across all fulfillment centers, ensuring readiness for peak seasons and promotional campaigns.
• Collaborate with warehouse operations teams to balance inbound volumes against receiving and put-away capabilities, proactively resolving capacity constraints and unit discrepancies.
• Establish and monitor key inbound performance metrics (e.g., on-time receipt rate, dock-to-stock cycle time, unit discrepancy rate) and drive corrective actions through root cause analysis.
• Design and optimize end-to-end inbound processes including appointment scheduling, receiving workflows, exception handling, and vendor compliance standards.
• Define and formalize inbound rules with S&OP teams, covering lead time standards, shipment prioritization, order consolidation logic, and delivery window requirements.
• Partner with WMS product teams to review, validate, and translate inbound process and rule requirements into system configurations and automation opportunities.
• Participate in cross-functional teams to align on demand plans, process updates, and system enhancements.
• Provide regular inbound performance reporting and strategic recommendations to senior leadership and cross-functional stakeholders.

Job Requirements

• Bachelor's degree in Supply Chain Management, Operations Research, Industrial Engineering, Business Analytics, or related field. Master's degree preferred.
• 6+ years of experience in inbound planning, capacity planning, warehouse operations planning, or supply chain process design, preferably in an e-commerce or retail environment.
• Hands-on experience with S&OP processes, demand planning, and inbound supply chain analytics.
• Strong proficiency in data analysis tools such as Excel (advanced), SQL, and BI tools (e.g., Tableau, Power BI).
• Familiarity with warehouse management systems (WMS), transportation management systems (TMS), and enterprise planning tools.
• Experience in forecasting methods, capacity modeling, and inbound process optimization.
• Exceptional problem-solving skills and an analytical mindset.
• Excellent verbal and written communication, with the ability to present findings to senior stakeholders.
• Willingness and flexibility to participate in late-hour meetings to collaborate with cross-functional teams based in China.
• Adaptability and resilience in fast-paced, dynamic environments.
• Bilingual (English and Chinese) is preferred

Benefits and Culture

• Healthcare (medical, dental, vision, prescription drugs)
• Health Savings Account with Employer Funding
• Flexible Spending Accounts (Healthcare and Dependent care)
• Company-Paid Basic Life/AD&D insurance
• Company-Paid Short-Term and Long-Term Disability
• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
• Employee Assistance Program
• Business Travel Accident Insurance
• 401(k) Savings Plan with discretionary company match and access to a financial advisor
• Vacation, paid holidays, floating holidays, and sick days
• Employee discounts
• Free weekly catered lunch
• Free swag giveaways
• Annual Holiday Party
• Invitations to pop-ups and other company events
• Complimentary daily office snacks and beverages

Pay Range: $90,000 - $127,000

SHEIN is an equal opportunity employer committed to a diverse workplace environment.