Customer Service Specialist

divh2Customer Service Specialist/h2pThe customer service specialist position is responsible for providing quality and efficient service to customers (internal and external) through the daily management of activities. This position is also responsible for determining the best method to resolve problems to ensure customer satisfaction and adherence to organization policies. Additionally, the position is responsible for assisting the manager achieving departmental goals./ph2Essential Responsibilities/h2ulliDaily order processing and interaction with customers/liliPartner with sales team and manufacturer representatives on leads, customer opportunities, and POS and demand analysis/liliPerforms customer inventory analysis to drive new stocking orders, replenishment orders, and scrap allowance/liliProvide price quotes to customers per delegation of authority/liliProvide customer support for product, pricing ad order status/liliPresent/attend customer webinars, trainings and meetings as required/liliWorks with customers to solve product returns, shipping inquiries and order status questions/liliProvide continual evaluation of process and procedures, driving continuous improvement and customer centricity/liliAssist Customer Service Manager with daily operations as required/liliSubject matter expert on systems, policies, and procedures in the order to cash value stream/liliCreates a high-quality work environment so team members are motivated to perform at their highest level/liliDetermines the best method to resolve problems and ensure customer satisfaction while adhering to organization policies/liliDrives continuous improvement approach to processes and procedures, suggesting new methods to improve area operations, efficiency, and service to both internal and external customers/liliMonitors and ensures achievement of departmental KPIs/liliCollaborates with our distributor partners and customers to exceed service expectations and earn preferred supplier status/liliProvides direction to manufacturers representative inside sales team to improve communications, drive best practices and ensure efficiency and compliance/liliPerform other duties as assigned./li/ulh2Position Requirements/h2ulliBusiness or Technical School (AA/AS) or Equivalent desired/liliThis position requires visibility to projects that are Not Releasable to Foreign Nationals (NOFORN), including foreign governments, organizations or non-U.S. citizens, thus requiring US Citizenship./lili5 years customer service experience in a manufacturing environment or equivalent/liliMust posess strong SAP ERP system knowledge and experience/liliExperience in customer master governance and maintenance/liliProficiency in Microsoft Excel, PowerPoint and Word/liliExcellent customer service, problem solving and negotiation skills/liliAbility to lead and problem solve in unstructured environments/liliStrong oral and written communication skills/li/ulpLocation: preferred location is Irvine, California or surrounding area/ppSafety is a core value at ITT. Our employees understand and follow all ITT safety policies and procedures, participate in workplace inspections, safety training, and in the development of job safety analyses./ppThis position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. Green Card Holder), Political Asylee, or Refugee./ppITT Corporation is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other characteristic protected by law./ph2Equal Pay Act Statement/h2pWe aim to pay our ITTers fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on what they accomplish, but also on how they reflect ITTs values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations./ph2Equal Pay Act Range/h2pAnnual Salary Range is from $55,800.00 to $83,000.00, plus benefits./p/div