Medical Assistant - Full-time

Job Description Job Description About Us: At Myndpath Psychiatry & Medical Associates, we're committed to delivering compassionate, patient-centered care that empowers individuals and strengthens communities. Our team thrives on collaboration, innovation, and clinical excellence—and we're looking for a Medical Assistant (MA) who shares our mission. Role Overview: The Medical Assistant (MA) provides high-quality clinical and administrative support to healthcare providers. This role is responsible for ensuring efficient patient flow, maintaining a clean and compliant clinical environment, managing electronic health records, and delivering exceptional, empathetic patient care. Clinical Duties & Patient Care * Patient Intake & Triage: Escort patients to exam rooms efficiently. Perform comprehensive intake by measuring and recording accurate vital signs (blood pressure, heart rate, temperature, weight/height). * Medical Histories: Interview patients to precisely document chief complaints, medical histories, immunizations, current medications, and allergies in the Electronic Health Record (EHR). * Provider Assistance: Assist physicians and mid-level providers during examinations, routine primary care, and complex or minor medical/surgical procedures. Prepare rooms/procedures according to physician preference and establish/maintain a sterile field. * Lab & Diagnostic Support: Collect, prepare, and process laboratory specimens (including blood, phlebotomy, and urine samples). Perform rapid diagnostic testing (e.g., COVID-19, flu, strep) and routine screenings. * Clinical Procedures: Perform minor medical interventions such as dressing changes, giving injections, and administering medications as directed by providers. Remove staples, sutures, and drains when requested. * Patient Education: Educate and provide clear instructions to patients and families regarding treatment procedures, medications, follow-up care, preventive health, and other provider directions. * Results & Prescription Management: Review medical tests/results for abnormalities, immediately notify providers, and file them in the EHR. Process prescription refills via eRX as instructed, providing info to pharmacies and accurately logging records. Operations, Administrative & EHR Management * EHR Documentation: Maintain meticulous, complete, clear, and up-to-date documentation of all clinical charting, laboratory results, medications, and patient interactions within the EHR system. * Workflow & Communication: Monitor and coordinate patient flow between waiting areas and exam rooms to minimize wait times for scheduled and same-day visits. Efficiently direct phone calls, take accurate messages, and ensure prompt follow-up on phone inquiries. * Environment & Supply Chain: Maintain pristine cleanliness in examination treatment rooms and lab areas. Organize, sanitize, stock, and manage medical inventory, ensuring all supplies are within their expiration dates. * Equipment Maintenance: Clean and sterilize medical equipment, ensuring all tools are in proper working order through responsible inspection. * Cross-Functional Support: Assist the front desk team with phone inquiries, scheduling, or patient check-ins during peak hours as needed. Quality, Safety & Compliance * Regulatory Compliance: Maintain strict adherence to organizational quality control, infection control standards, OSHA, and CLIA safety protocols. * Quality Improvement: Understand and participate in department performance improvement activities, translating population health and quality program requirements into daily operational workflows. * Emergency Preparedness: Maintain readiness to perform Basic Life Support (BLS) / CPR if an emergency arises. Minimum Required Education: * High school diploma or equivalent required. Completion of an accredited Medical Assistant training program or an associate's degree (or higher) in healthcare is highly preferred. Minimum Required Experience: * 3-5 years of experience in a medical practice, primary care, urgent care, clinical setting, or mental health institution. Licenses/Certifications: * Current Basic Life Support (BLS) / CPR Certification required. * Certified/Licensed MA preferred (CNA, EMT, or LPN also considered). Other Skills Required: * Technical & EHR Skills: Strong computer proficiency, including standard MS Office applications and advanced knowledge of Electronic Health Record (EHR) systems and standard diagnostic/lab equipment. * Clinical Knowledge: Foundational knowledge of anatomy, physiology, medical terminology, and the necessary equipment to support specialty practice needs. * Adaptability & Teamwork: Ability to work independently as well as collaboratively within a team-based environment. Exceptional multitasking and prioritization skills in a fast-paced environment. * Interpersonal Skills: Outstanding customer service and communication skills. Ability to work empathetically and professionally with all patients, including those presenting with physical illnesses or acute psychiatric/mental health challenges.