Shift Lead (Sbarro)

Key Responsibilities: 1. Team Leadership & Supervision: Supervise and motivate the team during your shift, ensuring that all team members are performing their duties effectively and efficiently. Assign tasks to team members based on the needs of the restaurant, ensuring that work is completed on time and to the company's standards. Provide guidance, coaching, and feedback to staff to promote improvement and ensure quality service. Maintain a positive work environment, promoting teamwork and collaboration. Lead by example in delivering excellent customer service and maintaining high standards. 2. Customer Service: Ensure customers are greeted warmly and receive excellent service at all times. Handle customer inquiries, complaints, and concerns in a professional and timely manner, striving to resolve issues to the customer’s satisfaction. Ensure orders are accurately taken and processed in a timely manner, meeting Sbarro’s standards for quality and presentation. Monitor the dining area and kitchen to ensure customer satisfaction and a smooth, efficient service. 3. Operational Oversight: Oversee food preparation during the shift to ensure that all products are prepared to Sbarro’s high standards of quality, taste, and presentation. Maintain cleanliness and organization in all areas of the restaurant, including kitchen, dining, and restrooms. Ensure all equipment is functioning properly and report any maintenance issues to the manager. Follow food safety and sanitation guidelines, ensuring compliance with health and safety regulations. Monitor food inventory levels and assist with restocking and ordering supplies as needed. 4. Cash Handling & Financial Management: Ensure cash handling procedures are followed, including operating the register, processing payments, and balancing the cash drawer at the end of the shift. Help track sales and manage labor costs to ensure operational efficiency. Ensure proper portion control and minimize food waste to maximize profitability. 5. Staff Training & Development: Assist with training new employees, ensuring they are properly oriented to their roles and Sbarro’s operational procedures. Provide ongoing support and development for staff members to help improve their skills and performance. Monitor team members' adherence to company policies, including safety, hygiene, and customer service standards. 6. Safety & Compliance: Ensure the team follows all safety protocols, including handling food, operating kitchen equipment, and cleaning procedures. Maintain a safe working environment for all team members and report any safety concerns to the manager. Ensure compliance with all local, state, and federal health regulations. Skills & Qualifications: Education: High school diploma or equivalent (required). Experience: Previous experience in a food service or customer-facing role (preferred); supervisory experience is a plus. Leadership: Strong leadership skills with the ability to motivate and guide a team effectively. Customer Service: Excellent customer service skills with a focus on ensuring customer satisfaction. Communication: Effective verbal communication skills with the ability to interact with staff and customers professionally. Organizational Skills: Ability to manage multiple tasks at once and maintain organization in a fast-paced environment. Time Management: Ability to prioritize tasks and manage time effectively. Problem-Solving: Ability to handle customer complaints and resolve issues promptly. Physical Demands: Ability to stand and walk for extended periods during shifts. Ability to lift and carry items up to 50 pounds. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Ability to work flexible hours, including nights, weekends, and holidays. #J-18808-Ljbffr