Tasting Room Supervisor

Job Description

Job Description

Penns Woods Winery is seeking a part time (16-32 hours a week) OR full time for the right fit (35-40 hours a week) Tasting Room supervisor. This position entails carrying out daily winery operations, selling wines, wine club memberships, team management and advocating / telling the story of our small, family-owned winery. We strive to provide a memorable wine experience through our excellent customer service and high-quality wine. With that said, we are looking for an outgoing and eager personality who works well in a team environment. 

Service and event execution experience are preferred. This position requires weekend availability for both daytime and evening shifts. This is a wonderful opportunity to be a part of an enthusiastic team and to promote the success of our winery!

Shifts available 6 days a week (closed on Tuesdays) with a minimum of 5 weekend days a month.

This position entails, but is not limited to, the following duties:

• Interact with customers in a professional, yet friendly, manner.
• Perform educational wine tastings, wine and food pairings and vineyard tours.
• Serve wine and local packaged food items tableside and at our wine bars.
• Educate guests on our story and our wines.
• Demonstrate exceptional sales and customer service skills.
• Promote and sell Wine Club Memberships.
• Answer phones and assist with customer requests and questions.
• Represent the winery at off-premise events as necessary.
• Maintain cleanliness of Tasting Room, surrounding property and merchandise displays. Including, not limited to, clearing/sanitizing tables, cleaning restrooms, outdoor gardening, sweeping, vacuuming, mopping, etc. 
• Set up and breakdown of on-premise events (tents, tables, chairs, carrying cases of wine and coolers).
• Supervise open and/or close.
• Manage team members working in our Tasting Room.

Qualifications :

• Must be able to work weekends and select holidays. 
• Written/verbal communication skills. Must be able to understand and accurately follow written and verbal instructions.
• Computer proficiency required. Point of Sale and Excel knowledge preferable.
• Outstanding customer service skills. Ability to effectively and appropriately communicate with a diverse group of clientele. 
• Must be a team player and maintain a positive disposition.
• Strong organizational and problem-solving skills.
• Strong leadership skills.
• Ability to think proactively, and multi-task/ follow instructions while maintaining attention to detail.
• Wine  interest  is required,  knowledge  is preferred ( aka. We are happy to teach you all about wine, but you need to be interested in it). 
• Professional appearance and demeanor.
• Ability to stand for extended periods of time and repetitively lift/carry 50 lbs.
• Reliable form of transportation.
• 18 years of age or older.

Full training will be provided along with RAMP training (Responsible Alcohol Management Program).

We are looking forward to hearing from you!