Customer Service Specialist

Overview Ferrellgas was recently recognized by Newsweek as one of America’s Most Trustworthy Companies for 2025 — and that trust starts with our people. We’re currently hiring a Full‑Time Customer Service Specialist. In this role, you’ll provide exceptional service through both inbound and outbound communications. You’ll support customers and work closely with internal teams to ensure a high‑quality experience, while helping drive business growth. As part of a company focused on delivering exceptional service and value to our customers, your impact will matter — both to your team and our organization. Your talent and dedication won’t go unnoticed — here, your impact matters. Why You’ll Love Working Here At Ferrellgas, we’re committed to supporting our team with benefits that promote health, financial security, and personal growth: Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance Income Protection: Company‑provided short‑term and long‑term disability, life insurance, and AD&D Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA) Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support Employee Perks: Referral program, employee discount programs, and propane savings Responsibilities Answer phones, chat, social media, or email in a polite, courteous, and professional manner. Work with customers daily to sustain and improve business relationships. Ask probing questions to identify customer issues or concerns. Ensure accurate account maintenance and update of account information. Use techniques to reach resolutions that satisfy customer requests and reduce additional questions. Schedule delivery orders and use basic negotiation skills for issues concerning new and returning customers. Handle general customer issues such as service order input, executing emergency scripts, closing uncontrollable loss accounts, providing general contract information, and answering basic pricing questions. Handle basic de‑escalation of customer situations by following our customer complaint resolution policy. Send copies of statements and invoices to customers, perform soft collections for customers on credit hold or past due, and handle cash payments via phone. Support the set‑up of new customer accounts. Meet or exceed minimum performance standards outlined in company policy. Qualifications High School Diploma or equivalent. 1 or more years of customer service experience. Exceptional customer service and negotiation skills. Strong organizational skills with typing and data entry experience. Excellent written and verbal communication skills, emphasizing team building and developing a positive rapport with all levels of employees and customers. Proficient in Microsoft Office, including Excel, Word, and Access. Must be a citizen or national of the United States, a lawful permanent resident, or have authorization to work in the United States. Applicants must not currently or in the future require sponsorship for an employment visa. Why Ferrellgas? At Ferrellgas we’re honored to be part of tight‑knit communities across America and thousands of customers’ lives. From nationwide charitable partnerships with Operation Warm and Operation BBQ Relief to fundraisers for local schools, fire departments, veteran organizations, and more, we are always looking for ways to give back to the communities we serve. Ready to take the next step in your career? Apply today and be part of our growing team! #J-18808-Ljbffr