Automotive Service Advisor

Automotive Service Advisor

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for a friendly, motivated, and knowledgeable Automotive Service Advisor to join our Midas team. The Service Advisor is the face of our shopresponsible for creating a positive first impression, understanding customer concerns, recommending services, and keeping the workflow moving efficiently between customers and technicians.

Key Responsibilities:

• Greet customers warmly and listen to their vehicle concerns.
• Write up repair orders with clear and accurate documentation.
• Explain Midas maintenance and repair services with confidence and integrity.
• Communicate recommended services based on inspections, mileage, and manufacturer guidelines.
• Provide accurate estimates and obtain customer approvals for work.
• Coordinate workflow with technicians to ensure timely service.
• Keep customers informed throughout the repair process.
• Review services performed at pick-up and answer any follow-up questions.
• Schedule appointments and maintain organized service records using the Midas POS system.
• Recommend and promote Midas specials, warranties, and preventative services.

Qualifications:

• Previous experience in automotive service writing or customer-facing automotive roles preferred.
• Basic understanding of automotive systems and maintenance needs.
• Excellent communication and interpersonal skills.
• Professional, dependable, and goal-oriented.
• Ability to multitask and thrive in a fast-paced environment.
• Comfortable using computer-based work order and scheduling systems.
• Valid driver's license and clean driving record.