Customer Success Representative

DescriptionAre you passionate about delivering exceptional customer experiences and driving operational excellence? Join Hitachi Energy as a Customer Success Representative and become the voice of our customers within our Alamo, TN facility. In this pivotal role, you’ll lead post-order management efforts, ensuring seamless order processing, shipment coordination, and after-market support. You’ll collaborate across departments to enhance satisfaction and contribute to our world-class service reputation.This is your chance to make a meaningful impact in a global organization committed to innovation, sustainability, and continuous improvement. If you thrive in a fast-paced environment and enjoy solving problems, building relationships, and driving results, we want to hear from you!Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.How You’ll Make an ImpactManage sales order fulfillment from purchase order acceptance through shipment and warranty phasesDrive “clean order” initiatives to streamline order entry and reduce throughput timeCollaborate with engineering to deliver complete, high-quality drawing packagesProcess change orders and coordinate with internal teams to manage post-order adjustmentsSupport revenue goals by resolving shipping holds and attending revenue meetingsHandle return authorizations, concessions, milestone billing, and overdue invoicesApply lean methodologies to improve processes and conduct problem-solving eventsCommunicate shipping schedules and proactively resolve potential delaysYour BackgroundBachelor’s degree in Engineering or Business, or equivalent experienceWork authorization to work in the U.S. without future sponsorshipOnsite availability at our Alamo, TN facilityProficiency in Microsoft Office; SAP experience is a plusUnderstanding of general accounting principlesStrong organizational and basic project management skillsMore About UsAt Hitachi Energy, we’re shaping the future of sustainable energy with cutting-edge technology and a commitment to excellenceWe offer opportunities for growth, learning, and career development in a collaborative and inclusive environmentJoin a team that values innovation, integrity, and customer successEqual Employment Opportunity(EEO)-Females/Minorities/Protected Veterans/Individuals with DisabilitiesProtected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.