Server

Server Position

Main Functions: Responsible for greeting all guests in a professional and friendly way before, during and after the meal period.

Server Requirements: 1. Must be able to stand, walk, and stay on his/her feet for prolonged periods of time. This could be up to four hours without a break period to sit down. 2. Carry plates, dishes and trays with a weight of up to nine pounds on a continuous basis. 3. Lift up to 25 pounds at a given time. 4. Must be able to write (take orders form guests) and work either an adding machine or a Point of Sale (P.O.S.) screen that requires repetitive motion. 5. Must be courteous, smile frequently, and express cheerful disposition at all times.

Server Responsibilities: Be punctual to begin your work. Wear proper uniform (Batch & Brine tee-shirt, non-tattered jeans, and apron) at all times. Maintain a neat and clean appearance at all times. As soon as guests are seated approach the table within no more than two minutes, greet guests in a friendly/courteous way, introduce yourself by name. Offer beverages before taking food orders (Cocktails, Beer, Wine, Coffee, OJ for breakfast. Iced tea & soft drinks, any seasonal special beverages). After serving beverages, announce specials per meal period. Takes food orders, making sure that orders are repeated back to guests to avoid any mistakes, if out of any items, make sure to communicate it to guests. Puts order into TOAST, making sure that all modifications are placed. Always connect with the kitchen expeditor or kitchen manager for any special request or modifications. After orders have been placed make sure to check back with the guests to offer beverage refills. Make sure to communicate to guests any delays from the kitchen, say something like "Just want to let you know that the food is a little delayed but it should be coming out shortly". Never ignore the guests, especially when there is a delay from the kitchen, maintain guests informed at all times. Maintain a cheerful and positive attitude at all times. Maintain the "clean as you go" policy. Keep all working areas clean at all times, sweep floors as necessary to maintain a good clean look throughout the dining room and outdoor patio. Maintain all working stations clean and organized at all times. Report to Manager any equipment failures and any shortages of supplies immediately. Make sure to take your breaks on time to avoid any penalties. Make sure to return to your work stations after breaks on a timely manner. You are required to work over time, if needed. Responsible for making sure that all guest checks are double checked before presenting to guests (make sure table # matches the guests check and number of guests). Any voids, wrong orders or when guests changes mind must be approved by manager. As a server, you are not allowed to comp any meals, unless approved by management. Be a team player, taking ownership of the entire Restaurant, not just your station. Food runs are to be made by all food servers when needed We are a Team! All transitions of stations must be communicated immediately to management to avoid confusion of who is working where. All food servers must have current Food Handlers' Certification. Make sure that all sugar caddies are refilled with proper condiments and restock all sauces, ketchup and mustards, refill salt & pepper shakers. All side works must be completed before punching out from your shift and collecting TIPs.