Lead Medical Support Assistant - Trainer

Lead Medical Support Assistant Trainer

The Lead Medical Support Assistant Trainer works as a member of consolidated float pool to develop and administer training programs for the staff of VISN and consolidated float pool as well as administrative employees throughout the facility, outpatient clinics and CBOCs. In this capacity, the incumbent coordinates orientation activities for new employees to consolidated float pool and prepares materials to acquaint new employees with the organization's mission, structure, history, objectives, and policies. The incumbent reports to the VISN 20 Business Implementation Manager (BIM) and works in close collaboration with VISN 20 services and service lines to achieve overall objectives of the MSA training. The Incumbent facilitates development and maintenance of standard operating procedures for all MSA positions within VISN and consolidated float pool.

The duties of this position include but are not limited to the following:

• The position of Lead Medical Support Assistant (LMSA) Trainer is integral to the implementation of education and training of MSA staff of the VISN and consolidated float pool as well as the 8 medical facilities as other VA staff who schedule appointments. The incumbent serves as a trainer and supports MSAs performing duties related to patient appointment scheduling, including activities encompassing scheduling, follow-up of appointment schedule, provider panel management, and maintenance of reports.
• The incumbent is responsible for a wide range of assignments and provides administrative, advisory, and technical support to MSAs. The incumbent has the primary responsibility of providing lectures, one-on-one training, on site mentoring, and support over the phone and/or web based.
• As a trainer, the incumbent is responsible for teaching and mentoring others on how to enter demographic, insurance, and income information into the Veterans Information systems and Technology Architecture (VistA) system.
• Develops, reviews, analyzes, implements, conducts and evaluates training courses and programs related to VISN 20 and consolidated float pool areas such as Eligibility/Enrollment, Access to Care, Scheduling, Admissions, Special Programs, Telephone Communications, Scanning, Release of Information, Insurance Collection, Privacy, Records Management, Consult Management.
• Incumbent assesses training program quality and effectiveness for continuous improvement. This requires the incumbent to monitor newly released Directives, Facility Policies, and released patches for their potential effect on VISN 20 Consolidated Float Pool end-users and employees on a regular basis.
• Conducts and evaluates employee training needs assessments to provide guidance to VISN 20 and BIM management and supervisory staff on establishing and operating internal training programs, developing or obtaining/purchasing training aids and selecting appropriate training resources. In addition, the incumbent coordinates requests for training funds in accordance with established service priorities on special interest training needs.
• Develops the training plan each fiscal year, as well as monthly training calendar of the days, times, and location of training programs for the service. Incumbent completes quality assurance studies of programs as required.
• Develop and update courses (including web-based) policies, guidelines, instructional methods, materials, etc., for consolidated float pool training programs and provides instructions regarding on-line training methods. Serves as the consolidated float pool coordinator for tracking of all employee education and training hours utilizing established computer system software and will use this to prepare reports on the status of training hours and mandatory courses.

Work Schedule: Monday - Friday, 0800-1630 PST.

Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Permanent Change of Station (PCS): Not Authorized.

Financial Disclosure Report: Not required.