User Support Analyst II (on-site)

Overview This is a 1 year contract The User Support Analyst is a second level resource with specialized knowledge and experience in touch-maintenance and setup of the desktops, networking and troubleshooting. The Technical Specialist has an overall knowledge and understanding of managing customer expectations while serving as a strong base for technical expertise in a Windows and Office 365. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty. Identifies improvements to project standards to achieve high quality services/ products. Able to identify best practices and standards for the use of the product. Delivers support and design for industry specific applications that require integration with statewide systems or applications. Interacts with executive level business users or technical experts. Responsibilities Provide second level support with specialized knowledge in touch-maintenance and setup of desktops, networking and troubleshooting. The Technical Specialist has knowledge and understanding of managing customer expectations while serving as a base for technical expertise in Windows and Office 365. Demonstrate expertise in conveying technical and functional concepts for a specific technical specialty. Identify improvements to project standards to achieve high quality services/products. Identify best practices and standards for the use of the product. Deliver support and design for industry specific applications that require integration with statewide systems or applications. Interact with executive level business users or technical experts. Experience / Qualifications Resolve routine and non-routine hardware, standard software, local applications problems with the aid of technical resources — 3 years Adhere to state security standards to protect the PCs and network environment — 3 years Image devices in accordance with DEQ and DIT policies. — 3 years Provide accurate information to users on IT products and services. — 3 years Assist with day-to-day IT operations including administrative procedures, asset management and inventory controls. — 3 years Communicate with other technical resources; Tier II/III, peers, vendor support #J-18808-Ljbffr Nanosoft Consulting Talent Page