ServiceNow SPM Process Lead

Job Description

Job Description

ComResource is looking for a ServiceNow SPM Process Lead.

Responsibilities:

Process Documentation & Training

• Develop and maintain comprehensive process documentation for SPM modules including Resource Management, Idea Management, and Strategic Planning Workspace.
• Create end-user and practitioner training materials including guides, quick reference cards, and walkthroughs.
• Establish and document standard operating procedures for SPM workflows and governance.
• Maintain a living documentation library that keeps pace with platform updates and process changes.

Resource Management Rollout

• Lead the rollout of Resource Management capabilities to IT teams.
• Define and document resource allocation processes, roles, and responsibilities.
• Partner with IT leadership to drive adoption and ensure alignment with organizational resource planning needs.
• Deliver training sessions and enablement activities to support IT team onboarding.

Idea Management & Strategic Planning Workspace Expansion

• Drive the continual rollout of Idea Management and Strategic Planning Workspace to business units across the organization.
• Engage with business unit stakeholders to understand requirements, tailor configurations, and support onboarding.
• Develop rollout plans, communication strategies, and adoption metrics for each business unit deployment.
• Serve as the primary point of contact for business units during their SPM onboarding experience.

Stakeholder Engagement & Change Enablement

• Collaborate with business unit leaders to promote SPM adoption and gather ongoing feedback.
• Facilitate training sessions and workshops for end users and practitioners across organizational levels.
• Track adoption metrics and provide regular status updates to the ServiceNow Process Owner and program leadership.
• Support continuous improvement of SPM processes based on user feedback and organizational needs.

Essentials:

• Experience with ServiceNow Strategic Portfolio Management modules including Resource Management, Idea Management, and Demand Management.
• Strong process documentation and technical writing skills with ability to translate complex workflows into clear, usable content.
• Experience creating training materials for end users and practitioners across varying technical skill levels.
• Proven ability to lead technology rollouts or deployments across multiple business units.
• Excellent stakeholder management and communication skills with comfort presenting to both technical and business audiences.
• Ability to work independently, manage multiple workstreams simultaneously, and meet deadlines with minimal supervision.
• Strong organizational skills and attention to detail in managing rollout plans and documentation repositories.
• Experience working in a global, matrixed organization with diverse business unit stakeholders.
• Familiarity with ITIL and portfolio and program management frameworks.

Desired:

• ServiceNow Certified Implementation Specialist (CIS) – SPM or ITBM.
• Experience with Strategic Planning Workspace and Innovation Management in ServiceNow.
• Background in change management or organizational change enablement methodologies.
• Familiarity with ServiceNow Yokohama release or later.

Req ID: AM34122399