Technical Customer Care Specialist

Brady Corporation

Technical Support Representative

We are seeking an intermediate-level Technical Support Representative with experience supporting external B2B customers using physical hardware products, software products, and database integrations. In this role, you will provide advanced product support for barcode scanners, specialty ID card and thermal printers, ID badging software, and firmware integrations. Please note: This is an external, customer-facing contact position. This position focuses on product performance, device connectivity, SQL database troubleshooting, and system integration. It is best suited for someone who understands how to work directly with customers, distributors, and resellers via telephony and CRM platforms to resolve technical issues related to our product line. This role is on-site at our Murray, UT office location.

Manage Inbound Channels: Handle real-time inbound calls and cases via NICE Cxone platform and Salesforce CRM. Maintain high phone queue availability and adherence to schedule.

Troubleshoot Specialty Hardware: Diagnose and troubleshoot hardware devices such as Scanners, Card Printers, Thermal Printers, etc. Guide customers through mechanical fixes, cleanings, and calibrations.

Software Support & Troubleshooting: Provide advanced technical assistance with ID badging software, including assisting with setup, diagnosing and resolving complex software issues, etc.

Own the Case Lifecycle: Manage customer support tickets from intake to resolution using Salesforce and SugarCRM. Process product repairs, replacements, and coordinate logistics via the RMA process in Salesforce and SAP.

Collaborate with Client IT Teams: Schedule and lead technical conference calls directly with B2B Customer IT departments and administrators to safely resolve server, firewall, or network connectivity blockers.

Continual Learning: Stay updated on technological developments and product changes to enhance service delivery. Assist in training and mentoring junior Technical Support team members.

Brady Corporation

Apply

Vacancy posted 6 days ago

Similar jobs that could be interesting for youBased on the Technical Customer Care Specialist in Salt Lake City, UT vacancy

Technical Sales Associate
...Technical Sales Associate The Technical Sales Associate is an entry-level field Sales position designed to develop future Technical... ...learn Evolution Motion Solutions' products, sales processes, and customer engagement strategies. This position combines hands-on...
Suggested
Work at office
Remote work
Work from home
Home office
Night shift
Evolution Motion Solutions
Salt Lake City, UT
2 days ago
Senior Construction Defect Technical Claims Specialist
$100k
...Title(s): Senior Construction Defect Technical Claims Specialist Employment Type: Full-Time... ...complex construction defect claims for our customers and contribute to providing superb results... ...), denial of family and medical care leave, disability (mental and physical...
Suggested
Full time
Local area
Remote work
Argonaut Management Services, Inc
Salt Lake City, UT
3 days ago
Technical Specialist II, III, or Sr. - Automation
...to make a lasting impact every day.As Technical Specialist Sr., - Automation, you will provide programming... ...role. Taking initiative, anticipating customer needs and crafting innovative solutions... ..., and company matching for causes you care aboutEligibility and benefits are...
Suggested
Full time
Work at office
Relocation
Williams International
Salt Lake City, UT
4 days ago
Technical Support (Email Specialist)
...companies in the country.Job SummaryThe Email Support team works with customers to solve their day to day issues, thus we are looking for... ...of support to our customer. We are looking for empathetic, technically skilled problem solvers with a knack for solving difficult problems...
Suggested
Full time
Temporary work
Work at office
Filevine
Salt Lake City, UT
3 days ago
Senior Technical Accessibility Specialist
...each case. A reasonable estimate of the current range is: Grade: Technical 405Pay Range: $89,400.00 - $134,100.00Job DescriptionStep into... ...experiences at scale. As a Senior Technical Accessibility Specialist, you will partner across product, design, engineering, and business...
Suggested
Full time
Work at office
Flexible hours
Western Governors University
Salt Lake City, UT
3 days ago
Technical Service Representative I
...with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate.... ...expand your horizons! This position requires an individual with technical and customer service experience in the construction industry....
For contractors
Work at office
Flexible hours
LATICRETE International
Salt Lake City, UT
2 days ago
Technical Service Representative
...enthusiasts that embrace and drive change. We are looking for a Technical Service and Care Representative to work out of our Salt Lake City, UT... ...solving and communication skills. Experience working with customers, and the ability to communicate fluently in English are...
Work at office
Huish Outdoors LLC
Salt Lake City, UT
2 days ago
Technical Service Representative
...into space, support lifesaving care in hospitals, and enable the... ...is seeking a full-time Technical Service Representative for our... ...technical challenges, helping customers, and operating in a high-energy... ...and/or the Talent Acquisition Specialist. Helping all candidates find...
Full time
Work at office
Immediate start
Remote work
Flexible hours
Shift work
Night shift
Air Products and Chemicals, Inc.
Salt Lake City, UT
5 days ago
Technical Support Specialist - Evening
$54k - $80k
...Job Overview The Application Analyst in Customer Support plays a pivotal role atRelativity, offering specialized technical support across a specific product vertical.... ...On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while...
Remote work
Monday to Friday
Shift work
Afternoon shift
Relativity
Salt Lake City, UT
4 days ago
Technical Support Representative
$37.06k - $52.94k
...make an impact. Your Opportunity The Technical Support Representative specializes in... ...prioritize, and advocate on behalf of the customer. The Technical Support Representative... ...00 /Yr. The actual salary offer will carefully consider a wide range of factors including...
Full time
Internship
Local area
Remote work
Worldwide
Flexible hours
EBSCO Information Services
Salt Lake City, UT
1 day ago
Technical Support Specialist - Weekend - Government
$54k - $80k
...Posting Type Remote/Hybrid Job Overview The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will...
Contract work
Remote work
Monday to Friday
Flexible hours
Shift work
Weekend work
Day shift
Afternoon shift
Early shift
Relativity
Salt Lake City, UT
5 days ago
Technical Support Specialist
...bottleneck for companies that should be able to transact with customers everywhere. Anrok eliminates this complexity by... ...Sequoia, Index, and Khosla Ventures. Anrok is hiring a Technical Support Specialist to be on the front line of our customer experience. You will...
Work at office
Worldwide
Home office
Flexible hours
3 days per week
Anrok, Inc
Salt Lake City, UT
5 days ago
Consulting Member of Technical Staff
$135.2k - $306.4k
...ensuring production success, and influencing technical strategies across teams. This hands-on... ...end to end, from ambiguous product, customer, and security requirements through design... ...insurance (Employee/Spouse/Child) # Health care and dependent care Flexible Spending Accounts...
Temporary work
Flexible hours
Oracle
Salt Lake City, UT
2 days ago
Technical Analyst II
...Technical Analyst II Bulletproof is an award-winning IT, security, and compliance partner helping organizations operate with confidence... ...apart is our ability to deliver from strategy to execution. Customers choose Bulletproof as their one partner across IT, security,...
Work at office
Remote work
Flexible hours
Bulletproof
Salt Lake City, UT
1 day ago
Remote Technical Support Specialist I
Cox Automotive is seeking a Technical Customer Care Specialist I to support the DMS call center from a fully remote position in the United States. You may work any shift during business hours (Mon-Sat, 5AM-6PM MDT) to meet business needs. Expect duties handling product...
Remote job
Shift work
Socket.dev
Salt Lake City, UT
4 days ago
Technical Assistant
...Requisition NumberPRN17456NJob TitleTechnical AssistantWorking TitleAV Technical Support StaffCareer Progression TrackBTrack LevelFLSA... .../av services, Operates cameras and videoconferencing systems, customer service and technical support to DLT customers in classrooms and...
Part time
Work at office
Flexible hours
Shift work
Weekend work
University of Utah
Salt Lake City, UT
6 days ago
Remote Technical Support Specialist
HID Global Corporation is seeking a Customer Support Agent in Salt Lake City to provide first-line assistance via phone, email, and tickets... ...in the CRM. The role blends call center excellence with technical support for HID and IdenTrust customers, requiring strong communication...
Remote job
HID Global Corporation
Salt Lake City, UT
4 days ago
IBM MDM Technical Specialist
...Job Description Job Description Position Title: IBM MDM Technical Specialist Position Location: Salt Lake City , UT [ Onsite ]... ...Stewardship Center (built on IBM BAW) . Java (for extensions/customization) . IBM ISE (required for at least one member) . IBM ISE...
Contract work
System One
Salt Lake City, UT
a month ago
Technical Support Specialist
...contractor needs when the road gets rocky. As a Technical Support Specialist at JobNimbus, you are on the front lines of our customer experience, the person who turns frustration... ...and emails with professionalism and genuine care for the customer on the other end...
For contractors
JobNimbus
Salt Lake City, UT
5 days ago
Technical Support Associate
$26.45 - $32.7 per hour
...world deeply understand their teams and customers, automate critical sales workflows, and... ...a team that dreams big, moves fast, and cares deeply about the craft and about each other... ...do the best work of your career. As a Technical Support Associate, you’ll be at the...
Hourly pay
Work at office
Remote work
Work from home
Flexible hours
3 days per week
Socket.dev
Salt Lake City, UT
2 days ago
Technical Support Associate
$26.45 - $32.7 per hour
...world deeply understand their teams and customers, automate critical sales workflows, and... ...a team that dreams big, moves fast, and cares deeply about the craft and about each other... ...to do the best work of your career.As a Technical Support Associate, you’ll be at the...
Hourly pay
Work at office
Remote work
Work from home
Flexible hours
3 days per week
Gong
Salt Lake City, UT
12 days ago
Technical SEO Specialist
...implement findings from audits Establishesand monitorskey performance metrics and reporting that shows progress and results from technical marketing efforts Coordinatesonline data needs, including data gathering, report creation, and research of data APIs...
Full time
Work at office
3 days per week
Extra Space
Salt Lake City, UT
5 days ago
Customer Care Specialist
...Pioneer Metal Finishing and join our team today! Overview The Customer Care Specialist is responsible for the day-to-day Customer activities,... ...Customer Care Specialist is unavailable at that time. Answers technical questions for customers to ensure the appropriate finish...
Daily paid
Full time
Immediate start
Flexible hours
Shift work
Socket.dev
Salt Lake City, UT
2 days ago
Customer Care Specialist (Member Placement Focus)
...Job Description Job Description Description: Customer Care Specialist (Placement Focus) Salt Lake City, UT | Full-Time | 100% On-Site... ...and Stewardship Customer Centric Digital, Virtual and Technical Proficiency Financial Acumen Learning and Innovation...
Full time
Work at office
Immediate start
Weekend work
Afternoon shift
Girl Scouts of Utah
Salt Lake City, UT
9 days ago
Technical Business Systems Analyst
...Job Description Technical Business Systems Analysts (BSAs) at CapTech work side-by-side with business and technical stakeholders to... ...business needs. Our BSAs work on a wide range of initiatives—from custom digital product development to large-scale integration,...
Temporary work
Work at office
Remote work
Visa sponsorship
Work visa
Flexible hours
CapTech Consulting
Salt Lake City, UT
3 days ago
Specialist, Technical Writing
...do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris... ...interest of national security. Job Description: Job Title: Specialist, Technical Writing Job Code: 42464 Job Location: Salt Lake City,...
Work at office
Local area
L3Harris
Salt Lake City, UT
3 days ago
Technical Training Specialist
Administer and transfer knowledge for technical E2IQ Development training programs Deliver introductory and technical bootcamps, customized technical instruction, and ad hoc tutoring Develop new training curricula and maintain existing training content Collaborate with...
Traineeship
Work at office
Local area
Remote work
Jobtailor
Salt Lake City, UT
2 days ago
Technical Data Analyst
...Job Description Job Description Position Summary We are seeking a detail-oriented and technically skilled Production Engineer / Technician to support oil and gas production operations through data analysis, reporting, system management, and operational improvement...
Local area
Professional Recruiters
Salt Lake City, UT
a month ago
Technical Training Specialist
...Optics? Join our team and shape the future of connectivity: Technical Training Specialist at E2 Optics! Are you ready to elevate your career with... ...is not limited to Introductory and Technical Bootcamps, customized technical instruction, and ad hoc "tutoring" duties as...
Traineeship
Work at office
Local area
Remote work
E2 Optics
Salt Lake City, UT
5 days ago
Technical Customer Success Manager
$112.3k - $143.6k
...About the Role Driivz is looking for a Technical Customer Success Manager (Technical CSM) to own and develop relationships with strategic... ..., coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company...
Local area
Remote work
Vontier
Salt Lake City, UT
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Customer Care Specialist. Be the first to apply!