Product Engineer

Company DescriptionAt Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.Job DescriptionThis position is responsible for the organizational product engineering activities and advanced technical solution support for the entire life-cycle of Quadient products. The role requires an individual to use independent thought and creativity in addition to their knowledge, training, and experience to solve complex problems and develop new solutions. The ideal candidate will be an individual who is driven, detail-oriented, and technically competent. Experience with Quadient’s solutions is preferred.Key ResponsibilitiesEngineeringLead go-to-market projects for new applications and solutions, representing Product Engineering and Service throughout development, testing, and launch.Partner with Product Management, Marketing, Sales, R&D, Field Service, customers, and external partners to develop, evaluate, and improve products, specifications, and performance standards.Drive product reviews, process improvements, and new initiatives, coordinating cross-functional resources to improve quality, reliability, customer satisfaction, and operational efficiency.Collaborate with factories and R&D teams to resolve mechanical and software issues, support solution configurations, and facilitate product development, training, and continuous improvement.Develop and execute test plans, beta testing, and validation processes to ensure compliance with regulations, functional requirements, design standards, and customer expectations.Own go-to-market readiness by approving product releases, creating technical service documentation and training materials, and engaging with customers to ensure successful solution deployment and satisfaction.SupportProvides “Tier-3” advanced technical support of new, current, and legacy products and solutions regarding escalated issues from customers and/or Field Service teams by replicating issues, identifying bugs, and developing solutions without any scripts or support documentationWork with customer’s IT departments to troubleshoot difficult network connectivity issuesSupport and attend trade shows to help organize, set up, and support products during showCreate/update/distribute supporting documentation (operations, parts, service)TrainingDevelop and create customer and technical training videos and other digital contentAssist with developing and reviewing technical training course content and conducting classes as requiredSupports all members of the Tier-2 Technical Support, Technical Training, and Field Service teams by providing supplemental training and information on new products, special tools, new technologies, and/or best practicesQualificationsAssociate degree in Engineering Technology, Electrical, Mechanical, Industrial Technology, or a related field, or equivalent combination of education, training, and relevant work experience.3+ years minimum technical or engineering experience with B2B Office equipment and PC applications.Able to work independently with little guidance.Project management skillsNetwork+ and/or SQL certification desiredKnowledgeable in Microsoft Windows and Office365Technical writing skillsKnowledge of Salesforce preferredAble to travel 35% of the timeKnowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you. ​​Turn your passion into performance. Apply now.​ #LI-NB1Additional InformationThis posting is for an existing vacancy. We use AI‑enabled tools to assist with screening and assessing applications. All hiring decisions are reviewed and made by humans.Rewards & BenefitsFlexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. Caring for Wellbeing: Access our complimentary employee assistance program for mental health support. Smart Work at Quadient At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice. We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at View email address on click.appcast.io Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. People. Connected. SummaryType: Full-timeFunction: Customer ServiceExperience level: Mid-Senior LevelIndustry: Computer Software