Healthcare Systems Engineer

SWC Healthcare Systems Engineer

South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers.

Reports to: Director of Engineering Status: Full-Time, Exempt Benefits: Full Benefit Package

Primary Role

Responsible for executing all company goals and objectives as they relate to the design, documentation, and delivery of healthcare and low-voltage critical communications systems. Interfaces with all company departments, including sales, operations, and accounting, to provide accurate, specification-compliant engineering and documentation for active and proposed healthcare projects. Supports pre-sales activities with technical solutions and drawing packages as needed.

Candidates must demonstrate deep experience with detailed device layouts, cabling, and system integration typical of healthcare low-voltage integrators.

Essential Duties and Responsibilities

• Collaborate with system engineers and project managers to develop comprehensive system designs and complete construction documentation for assigned healthcare projects
• Support the Sales Department during the sales process by providing technical guidance, drawings, and preliminary submittals for proposals and quotations
• Prepare, submit, and track product data, shop drawings, and compliance documentation for submittals and project change orders
• Demonstrate expertise in creating submittals and shop drawings for installation on retrofit healthcare projects and for approval on new healthcare construction projects
• Update system drawings and records throughout the project lifecycle, ensuring accurate as-builts and closeout documentation
• Validate device locations and system scope through field verification and coordination with installation teams
• Ensure all work strictly adheres to current project specifications, company standards, and the latest contract documents
• Maintain rigorous self-review and peer review of all deliverables; enforce discipline in hours tracking and project note documentation
• Participate in process improvement initiatives, including workflow automation, quality control checklists, and adoption of new engineering tools
• Foster a team environment by providing mentorship and support to junior engineers and drafters
• Perform other duties as required or assigned by company management

Accountability

The Healthcare Systems Engineer is accountable to the Director of Engineering. Secondary accountability is to other management team members, employees, and customers of the company.

Qualifications

• Minimum of 10 years' work history in a designer role for a low-voltage integrator specializing in healthcare communications systems
• This position is not for an electrical engineer; candidates must have detailed integrator experience, including device selection, cabling, and system layout
• Proficient in generating complete construction documentation sets from concept through closeout, including device layouts, risers, cable schedules, and as-builts
• Strong working knowledge of AutoCAD (2024 or newer), Bluebeam, and Smartsheet
• Deep understanding of project specification compliance, submittal processes, and construction administration
• Expertise in creating high-quality submittals and shop drawings for both retrofit and new healthcare construction projects is required
• Proven ability to manage project change orders, hours tracking, and documentation workflows
• Bachelor's degree in engineering technology, EET, or related field preferred
• Relevant certifications such as Rauland, NICET, BICSI, or CTS are a plus
• Proficiency with Microsoft Excel and other standard office software
• Experience with AI-driven QC, Power BI dashboards, or process automation tools is advantageous
• Minimal travel required

Additional Skills and Abilities

• Excellent written and verbal communication skills
• Responsible, self-motivated, organized, and able to work independently
• Superior customer service skills for both internal and external clients
• Ability to manage multiple tasks and priorities simultaneously
• Strong interpersonal skills and ability to work with diverse teams
• Effective planning, organizing, and implementation skills to meet project deadlines
• Ability to handle stressful situations and resolve issues proactively
• Able to read and interpret business and technical documentation
• Valid and current driver's license

Physical, Mental, and Environmental Requirements

• Employees are required to stand, walk, climb, sit, and use hands and fingers
• Some light lifting of objects may be required
• Reaching, grasping, and carrying activities may be involved
• The noise level in the work environment is usually moderate
• Most work is performed indoors, with occasional outdoor activities subject to seasonal temperature changes

This job description does not list all duties. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part on your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as outlined in the employee manual or other written agreement.