Guest Experience Ambassador - Franklin Templeton - NYC

Position Title: Guest Experience Ambassador - Franklin Templeton - NYC Shift: 7 AM - 6 PM Salary: $26.00 - $28.00 / per hour Company Overview: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning, and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long‑term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Job Summary Embark on a journey of hospitality excellence as a valued member of our team, dedicated to creating exceptional experiences for our members. Every detail is thoughtfully delivered to exceed expectations and foster a welcoming, high‑touch environment. Duties and Responsibilities Welcome members and guests with warmth, professionalism, and strong presence. Deliver personalized arrival experiences tailored to individual preferences. Manage seamless check‑in and check‑out processes. Oversee access management, including badge processes, with accuracy. Coordinate equipment repairs and maintenance to ensure smooth operations. Plan and execute meetings and events, including audiovisual setup and catering, serving as liaison between clients and vendors. Resolve scheduling and booking conflicts proactively, escalating when needed. Respond to inquiries efficiently with strong attention to detail. Conduct opening and closing walkthroughs, documenting key updates. Provide first‑level technical support for site technology needs. Support administrative tasks to maintain daily operations. Collaborate effectively with team members and departments. Follow all security, fire, health, and safety protocols. Support business needs with flexibility across schedules. Take on additional responsibilities as needed. Qualifications Strong hospitality mindset focused on delivering high‑quality guest experiences. Excellent communication and listening skills. Proficient in computer systems, office technology, and Microsoft Office Suite. Detail‑oriented, dependable, and committed to operational excellence. Experience with meeting and event planning preferred. High level of discretion, professionalism, and confidentiality. Ownership mindset with accountability across responsibilities. Two to three years of client service or front‑of‑house experience in hospitality or corporate environments preferred. Background Screening Certain positions may require Florida Level 2 background screening. EEO Statement Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Benefits Medical Dental Vision Life Insurance / AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave #J-18808-Ljbffr Rapport Guest Services