Summer 26: Bell/Valet

Summer 26: Bell/Valet

Killington, VT 05751

Overview

Position Type Full-Time Seasonal Job Shift Any Category Lodging

Description

Compensation and Benefits:

• Compensation: Starting wage $17.00 - $17.68, adjusted based on experience.
• Benefits: Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) are also available.

Job Summary:

The Bellperson at the Killington Grand Hotel assists guests in checking in and out of lodging facilities and generally maintains the appearance of hotel lobby and entryway. Responsible for storing guest luggage and equipment in a safe manner, keeping accurate track and records of items. The Bellperson is responsible for creating a warm and welcome feeling for guests arriving at the Killington Grand Resort Hotel and Conference Center. Main responsibility is the lobby and storage areas. Greets guests and owners arriving and departing from the hotel, opens the doors, parks guest cars, totes luggage and guest personal belongings to and from their rooms and/or storing items in a responsible manner. Assists in providing guests with information about the area.

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

• Has working knowledge of arrivals and departures, and on-mountain activities
• In charge of keeping both the bellman closet, ski & bike check and hotel lobby clean
• Familiar with mountain restaurants, as well as off-mountain tourist attractions and business locations
• Knowledge of the hotel's fire system and procedures in the event of an emergency
• Welcome guests by opening doors, unloading and transporting baggage, maintaining a high level of security with the guest's items
• Tags and stores baggage for guests as needed
• Always provide superior service to our customers (internal and external)
• Perform deliveries to guests as appropriate
• Assist guests with wheelchairs
• Always promote positive public/employee relations
• Maintain a clean, safe, hazard-free work environment within area of responsibility
• Be observant and maintain a clean and safe area outside of the hotel and parking areas, reporting any dangerous or suspicious activity and pick up all trash observed
• Operate the courtesy vehicle or other assigned transportation in a safe and compliant manner, may include transportation of guests within the law, not exceeding licensing requirements
• Maintain a current understanding of all policy and guidelines regarding information security
• Always understand and comply with all information security policies and procedures
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times. Maintain a professional work environment with supervisors, managers, and staff
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies
• Must complete all required training and safety briefings as required
• Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Perform other duties as assigned.

Qualifications

Basic Qualifications:

• Basic education (high school)
• Must be 21 years of age
• Previous related experience desired
• Must be able to drive a standard transmission
• Must have a valid US driver's license and clean driving record

Required Knowledge, Skills, and Abilities:

• Excellent interpersonal and communication skills
• Must be observant and pay attention to detail
• Ideal candidates will be self-motivated, punctual, and a team player
• Physical ability to lift and carry luggage, stand for extended periods of time, and work in various weather conditions
• Ability to learn quickly and be friendly
• Be a brand ambassador for the Grand Hotel and Killington, maintain a customer service and safety focus

It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.

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