General Manager

Job Description As a General Manager, you’ll lead a passionate team, drive success, and ensure every guest experiences the El Pollo Loco experience. Position Purpose The General Manager assumes full accountability for all restaurant operations, ensuring adherence to El Pollo Loco policies, procedures, and standards while meeting or exceeding sales and profitability targets. Responsibilities include maintaining optimal staffing levels and fostering the professional growth of the team to effectively execute all operational objectives. Essential Duties and Responsibilities Strategically manage, coach, and recognize team member performance to drive efficient and effective restaurant operations. Execute and train the team on opening and closing procedures in alignment with El Pollo Loco policies, overseeing restaurant setup, food preparation, and cleaning processes. Optimize labor and workforce planning through effective team deployment and scheduling, ensuring staffing levels align with anticipated sales volume to uphold productivity and customer service standards while meeting labor hour targets. Provide hands‑on support by ensuring proper coverage of all restaurant workstations, and offer backup support for breaks as necessary. Maintain focus on guest service and speed of service, ensuring achievement of company goals for timeliness and compliance with operational efficiency metrics. Schedule workforce to achieve adequate labor hours, supporting required levels of service based on sales projections and labor hour guidelines. Oversee hiring processes, including interviews, references, I‑9 verification, and new‑hire orientations, ensuring all staffing requirements are met compliantly. Perform other duties as assigned by management to support restaurant operations. Qualifications – Education, Experience, License/Certifications Must be at least 18 years old. High school diploma or equivalent (GED) preferred. Must be an EPL Assistant Manager or have the equivalent of 3 or more years of management experience, preferably in a restaurant environment. Possess and maintain a valid driver’s license and a reliable vehicle that may be used for company business. Must obtain Serve Safe Certification. Benefits Competitive pay and quarterly bonuses No overnight hours Employee discount on food Excellent career growth potential (promotions from within) Medical, Dental, Vision Insurance and Flexible Spending Account Paid vacation 401(K) Plan with match and immediate vesting (must be at least 21 to participate) Employee Assistance Program Life Insurance, Legal Insurance, Long Term Disability Coverage, and Pet Insurance Discounts on theme parks, movie tickets, sports events, hotels, and more #J-18808-Ljbffr