Desktop Support Manager

Job Description

Job Description

Company Description

RIVO is seeking an experienced, hands-on  Desktop Support Manager to lead our IT operations while remaining actively involved in day-to-day support and technology management. 

This is not a role where you'll simply delegate work from behind a desk. We're looking for a leader who enjoys rolling up their sleeves, solving problems, supporting end users, and working alongside their team. You'll oversee our hardware environment while helping ensure our employees have the tools and support they need to succeed. 

You'll partner closely with leadership to maintain a secure, scalable, and reliable technology environment while managing a small desktop support team and helping shape the future of our technology operations. 

If you're the type of person who likes mentoring a team while still jumping into technical challenges, building solutions, and making a direct impact on business operations every day, we'd love to hear from you! 

Job Description

What You’ll Do:

Leadership & Team Management 

• Lead, mentor, and develop desktop support team members while establishing priorities and managing workflow 
• Participate in interviewing, hiring, onboarding, and training new desktop support staff 
• Conduct performance evaluations, coaching conversations, and employee development planning 
• Serve as an escalation point for technical issues requiring advanced troubleshooting 

Infrastructure & Operations 

• Manage and maintain company hardware, software and operating systems 
• Perform hands-on setup and troubleshooting of workstations, laptops, monitors, docking stations, and peripherals 
• Configure and deploy technology for new hires and office expansions 
• Manage user provisioning, access controls, onboarding, and offboarding processes 
• Maintain accurate inventories, documentation, warranties, licensing, and asset records 

Administration 

• Maintain and strengthen monitoring, backups, and recovery processes 
• Support business continuity and disaster recovery planning efforts 
• Administer Microsoft 365 technologies, including Entra ID, Intune, and related services 
• Perform upgrades, maintenance, patching, and ongoing optimization of infrastructure systems 

Vendor & Business Partnership 

• Manage relationships with technology vendors and service providers 
• Assist with budgeting, purchasing decisions, and technology planning 
• Partner with business leaders to identify technology solutions that improve operational efficiency 
• Maintain comprehensive system documentation, policies, procedures, and internal knowledge base resources 

Qualifications

What We Look For:

• 5+ years of experience in desktop support within a Microsoft environment 
• 2+ years of supervisory, lead, or management experience 
• Strong experience supporting Microsoft 365, Entra ID, Intune, and Windows Server environments 
• Demonstrated ability to troubleshoot complex technical issues from start to finish 
• Strong communication, organizational, and project management skills 
• Ability to balance strategic planning with hands-on technical execution 

Preferred Qualifications 

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred 
• Equivalent combination of education and relevant experience will be considered 
• Microsoft 365 Certified: Administrator Expert or similar certification preferred 
• Experience supporting technology in a call center or high-volume operational environment strongly preferred 

Additional Information

Company Benefits 

• Childcare & Family Support: Receive up to $5,000 annually in childcare reimbursement to ease the balancing act of work and family & Exclusive access to comprehensive fertility treatment coverage to financially support your family-building journey
• Stay Fit for Free: Join our FREE weekly group workouts and keep your health and energy levels at their peak 
• Company Events & Social Hours: Enjoy regular happy hours and company-wide events to celebrate achievements and build community with fellow employees 
• Padres Tickets:  Catch a Padres game with exclusive access to season long raffle drawings in the RIVO ticket section. Go Padres! 
• Daily Perks: Savor FREE coffee, energy drinks, and snacks – fueling your productivity and satisfaction! 
• Parking & Commute Made Easy:  Say goodbye to commuting hassles and high gas prices – enjoy a company-paid parking or MTS pass 
• Dedication Incentives: Opportunity to earn more money with our perfect attendance incentive – your dedication and reliability deserve recognition 
• Generous Time Off: Recharge and live your best life with company paid holidays and PTO each year
• Comprehensive Health Coverage: Benefit from medical, dental, and vision plans with a 70/30 cost share—because your well-being is our priority 
• Secure Your Future: Take advantage of our 401(k) plan with employer matching to invest in your future with confidence

We offer a comprehensive compensation and benefits package where you will be rewarded based on your performance and recognized for the value you bring to the business. A reasonable estimate of the salary range for this job is $110,000.00 to $150,000.00. Individual salaries within those ranges take into account the wide range of factors that are considered in making compensation decisions including but not limited to education; experience and training; licensure and certifications; knowledge and skill sets; and other business and organizational needs.

RIVO Holdings, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, disability, age (40 years old or older) and genetic information (including family medical history), past or present military or veteran status, or any other characteristic protected by applicable law. 

RIVO Holdings, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, disability, age (40 years old or older) and genetic information (including family medical history), past or present military or veteran status, or any other characteristic protected by applicable law.