Sr. Customer Onboarding Analyst

DHL Express Opportunity

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today

Identifies, defines and implements efficient sales processes, policies and procedures. Manages and coordinates sales support activities including sales reporting information, market coverage data, and quota management and administration. Provides procedural, clerical and administrative support to the sales force. Performs a variety of administrative functions such as office management, order processing, Scheduling customer orders. May assist in customer service functions.

Key Responsibilities:

• Audits new account and update requests submitted by sales personnel to ensure they are in compliance with requirements set forth by the US, Region and Global guidelines.
• Serves as the primary internal contact for sales personnel on customer account and update request issues. Assists in determining appropriate processes and course of action for sales personnel when dealing with their customer onboarding needs, account activation or billing inquiries.
• Responds to Sales escalations for assistance processing requests in GO.
• Troubleshoots errors within GO/COMET during account creation, update or CMF maintenance. Provides coaching to Sales for Customer Onboarding.
• Serves as intermediary between US & MDM support teams in Service Center.
• Responds to sales inquiries regarding Customer Master File.
• Interacts with other Commercial & Finance Teams to verify Customer Master attributes, Customer Linkage, Credit Status also oversee appropriate updates to the Customer Master File requested from these teams.
• Supports the Reseller onboarding process with the goal of implementing an automated solution for this Customer Channel.
• Supports the Commercial Implementation batch process ensuring requests are submitted correctly and completed in a timely manner with the goal to implement an automated solution for US and Regional Commercial Teams.
• Customer Onboarding Reporting with focus on tracking Local CMF SLA, tracking RFCs from Local CMF & MDM CR and compiling analysis for monthly and semi-annual CRISP reporting.
• Serves as back up for Hierarchy Process during weekly audits and annual Reallocation.
• Serves as technical resource to assist implementing new automated processes within the CMF & Customer Onboarding work streams.

Skills & Qualifications:

• Typically requires BS/BA in related discipline and 5-8 years of experience in related field or MS/MA and generally 3-5 years of experience in related field. Professional certification required in some areas.
• In-depth knowledge of Excel, SQL, COMET and GO
• Customer Onboarding & CMF policies experience.

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is committed to working with and providing reasonable accommodations to persons with disabilities. The job application process includes this application and possibly one or more interviews. If you believe that you might need a reasonable accommodation for any part of the application process, please send an e-mail to View email address on click.appcast.io, and include your contact information and the requested accommodation. Only messages related to requests for these types of reasonable accommodations will be returned.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic, The EEO is the Law and supplement are available here: Know Your Rights: Workplace Discrimination is Illegal (dol.gov)