Senior Representative - Customer Service
Wesco
Wesco - 10814 West 78th Street - Responsibilities: Respond to customer inquiries by telephone, e-mail, or walk-ins to provide inquiry and/or problem resolution; Analyze a customer's service needs and refer to other service or technical departments for follow-up; Provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction; Mentor and give direction to team members and provide training on best practices; Process payments for cash account customers
Vacancy posted 9 hours ago
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