Facilitator

Job Summary The Facilitator is responsible for the primary contact with the WRAP Family, the development of the Child and Family Care Plan, and the coordination of services. Responsibilities Conduct the initial face‑to‑face meeting, ensuring all team members are present, discussing goals, process, role of referring agency, expectations of family/caregiver, expectations for the child, development of the child/family team, safety issues and stability of housing, childcare, and respite needs (1%). Facilitate the development, completion, and presentation to the county of: An initial 24‑hour Safety Plan (1%). An Individualized Service Plan within 60 days (10%). Addressing all areas of need. Based on child/family strengths and needs. Identifying all phases of determining goals and needs. Setting benchmarks for transitioning the family to less restrictive services at the family’s pace. Extending or modifying the plan as needed. Attend, coordinate, insure, and lead all meetings of the Child/Family team (50%): Provide a signature sheet including the formal/informal status of each member. Coordinate the meeting date and create a statement that, by signing the sheet, each member understands the service plan, its goals, and action plan. Review accomplishments since the previous meeting. Discuss the provision and quality of activities. Post the team's strengths and needs list. Reassign uncompleted tasks. Restate assignments at the end of the meeting, including deadlines in writing. Provide transportation in an insured company vehicle(s) to and from meetings, appointments, and services (3%). Maintain Mental Health and Wraparound charts at the standards delineated by the Department of Behavioral Health, the WRAP program, and other government regulatory agencies (10%). Provide or secure support and crisis/emergency services by proactive crisis prevention planning, continual review/revision of the Safety Plan, and direct contact (face‑to‑face, by phone, or other communication systems). The facilitator takes their portion of on‑call time to provide these services and is always available when on call (1 out of every 3 weeks for 7 days outside of regular hours). Attend all required county WRAP meetings, including sub‑committee and training committees as assigned (5%). Ensure that all required testing and surveys for child/family team members are completed and submitted to the Quality Assurance officer on time (20%). Competencies Problem‑Solving – identifies and resolves problems promptly, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem‑solving situations, uses reason even when dealing with emotional topics. Customer Service – manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, meets commitments. Oral Communication – speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions, demonstrates group presentation skills, participates in meetings. Written Communication – writes clearly and informatively, edits work for spelling and grammar, varies writing style to meet needs, presents numerical data effectively, can read and interpret written information. Adaptability – adapts to changes in the work environment, manages competing demands, changes approach or method to best fit the situation, deals with frequent change, delays, or unexpected events. Quality – demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality. Safety and Security – observes safety and security procedures, determines appropriate action beyond guidelines, reports potentially unsafe conditions, uses equipment and materials properly. Qualifications Education/Experience – Bachelor’s degree in a field related to mental health services, a current California driver’s license, and 100/300 car insurance. Language Ability – Must read, speak, and write fluent English. Communication – Must be able to communicate clearly and effectively with clients and staff. Math Ability – Ability to add, subtract, multiply, and divide into all units of measure using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; draw and interpret bar graphs. Reasoning Ability – Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; deal with problems involving several concrete variables in standardized situations. Computer Skills – Knowledge of Word Processing software and Spreadsheet software. Work Environment & Physical Demands Work environment is usually moderate noise level. Physical demands include standing, walking, sitting, using hands to finger, handle or feel, reaching with hands and arms, speaking and hearing. Reasonable accommodations may be made. #J-18808-Ljbffr Lutheran-Social-Services-of-Southern-Californi