Customer Service Specialist

Sales Support RepresentativeThis position will be located in our Troy, Ohio office. Selected candidate will perform sales support for internal and external customers including receiving, processing, investigating and resolving all incoming orders and inquiries from our field sales representatives and end users of our products. This individual will have direct contact with all levels of responsibility, including owners and executives of major businesses. The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy and tact. The candidate should possess the knowledge and skills necessary to resolve wide and varied situations covering all aspects of the business and be able to implement recommendations and decisions regarding these matters. The position requires a highly organized individual capable of multitasking in a fast-paced customer service environment. They will be a self-starter capable of independent work and possess attention to detail, focusing on accuracy.ResponsibilitiesTeam oriented with the ability to effectively interact with co-workers, customers, sales and product linesProactive with good decision making skills, able to work in an empowered environmentExcellent follow-up skills and attention to detailProject managementHandling wide and varied inquiries from customer calls & emailsAccurate entry of all assigned customer ordersMaintenance of customer requirements and pricingEDI order monitoring and maintenance as neededProduct knowledge and the ability to answer questions regarding use and careMinimum QualificationsAssociate Degree in Business Administration/Marketing3+ years sales and/or customer support experienceExcellent oral, interpersonal, and written communication skillsProficient in Microsoft Office products including Word, Excel, and OutlookExcellent Teamwork, Time Management, Organizational, Follow up and Planning Skills.Knowledge of freight terminology and shipping proceduresFamiliarity of Credit and Collections processesAbility to read and decipher quotations and purchase ordersAbility to enter and submit orders accuratelyAbility to plan and coordinate projects as an individual contributor or as a member of a cross-functional teamPreferred QualificationsExperience in Inside Sales Support for large volume accountsExperience with Auto QuotesExperience in CRM and Project ManagementCompensation Information:The pay rate for the successful candidate will be based on qualifications and experience.$60,000 - $70,000ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.